"Automating responses to common questions, like report statuses and exceptions, got us to a remarkable 85% self service rate of those queries. This freed up our human resources to tackle more complex issues and improved our overall efficiency and service quality."
"Purely technology based. We want to get back to customers very quickly and Talkdesk allows us to get back to customers in record time."
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost andShow more