"It’s not about metrics anymore. Those are table stakes in today’s world. Now we’re all focused on the customer experience and that end-to-end journey."
"Talkdesk Quality Management empowers supervisors with insights into their staff’s interactions, dramatically impacting performance. Analyzing metrics on calls and listening to call recordings have provided many learning opportunities, and coaching is key to scaling our business for the future."
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost andShow more