Access even more references from these marketplace competitors
"The ultimate goal is to use data to create an engagement strategy that triggers the fastest action along the customer journey with the most cost-effective channel. In doing so, we create a highly personalized experience that customers want and increase the speed of payments that benefit our clients. That means a compelling ROI and one that leads to greater customer loyalty after collections."
"We were able to start moving agents home fairly quickly and I think it was partly due to our relationship with LiveVox. It literally took a phone call to our telecom and getting a different phone number in order for our agents to connect to LiveVox.”
Content Guru makes engagement easy. A global leader in cloud communications solutions, they deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning 𝘀𝘁𝗼𝗿𝗺® solution. Europe’s largest Customer Engagement and Experience solution, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, storm gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
Creovai is now part of Capacity, which reduces call volumes, improves customer experiences, and boosts revenue with AI-powered voice automation. Creovai enhances Capacity's suite of omnichannel support tools with real-time agent guidance and post-conversation analytics.
PhoneIQ is a new breed of cloud based contact center & unified communications software designed and built for companies using Salesforce. Unlike traditional telephony and call center solutions, PhoneIQ is fully integrated with the Salesforce platform, leveraging data within the CRM and AI to radically change the way business communications work. PhoneIQ can be installed and deployed to thousands of users across the globe in minutes.
FeaturedCustomers has 1,874,298+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.