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Read 275 Mitel reviews and testimonials from customers, explore 256 case studies and customer success stories, and watch 61 customer videos to see why companies chose Mitel as their Call Center Management

Mitel is a global market leader in enterprise and mobile communications powering more than 2 billion business connections and 2 billion mobile subscribers every day, Mitel (Nasdaq: MITL) (TSX: MNW) helps businesses and mobile carriers connect, collaborate and provide innovative services to their customers. Mitel innovation and communications experts serve more than 60 million business users in more than 100 countries, and 130 mobile service providers including 15 of the top 20 mobile carriers in the world. That makes them unique, and the only company able to provide a bridge between enterprise and mobile customers.

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  • 275 Testimonials View
  • 256 Case Studies View
  • 61 Customer Videos View
Customer Rating Review Score based on 8514 reference ratings
4.7/5.0 (8514)
  • Fall 2025 Top Performer Call Center Management Software
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275Testimonials

  • “We use skills-based routing to ensure that our customers receive the best possible customer service by ensuring that an agent fully capable, qualified and trained to handle their inquiry responds …

    Murray Carter Customer Services Director

  • "We compared features, pricing and support factors. While each vendor had some of what we were looking for, only Mitel offered a compelling whole solution—the simplicity of the user interface, …

    Judy Serra Controller and Assistant General Manager

  • "The goals for our new communications system are to improve employee productivity and efficiency, simplify maintenance and reduce costs. We’re confident Mitel will meet all of these requirements and more. …

    Brian Shield Vice President of Information Technology
274 more testimonials currently locked

256 Case Studies

  • AIPA SpA - Customer Case Study

  • UC Upgrade for the TYKS communication systems

    Juha Rantasalo Director of Technology at Hospital District, Unified Communications Solutions

  • Mitel delivers the sustainable and engaging ICT environment Ironbark Aboriginal Corporation needs …

    Chris Shirley Corporate Services Manager
255 more case studies currently locked

61 Customer Videos

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Additional Mitel Information & Resources

Read Mitel Reviews, Testimonials & Customer References from 275 real Mitel customers.

Browse Mitel Case Studies, Customer Success Stories, & Customer References from 256 businesses that use Mitel.

Watch Mitel Customer Videos to learn why 61 businesses chose Mitel.

FeaturedCustomers has 1,911,838+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.