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Bright Pattern

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Read 46 Bright Pattern reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 4 customer videos to see why companies chose Bright Pattern as their Call Center Management

Bright Pattern is the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading premise solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

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  • 46 Testimonials View
  • 50 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 3054 reference ratings
4.8/5.0 (3054)
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46Testimonials

  • "Sysnet is very risk-averse. Bright Pattern promised and delivered a seamless integration. The Bright Pattern team was extremely responsive, keeping us constantly updated on everything they were doing."

    David Williamson Strategy & Operations Manager

  • "Bright Pattern and NewGO’s advice is an added value, as many platforms can operate in the cloud, but obtaining expert guidance and tailoring it to our needs was critical for …

    Victor Moretti Starke Commercial and Operations Manager

  • “Thanks to Bright Pattern, we can now focus on the customers who have paid for our help and give them the support they are entitled to. We can demonstrate the …

    Aaron McElroy Senior Director of Customer Success
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50 Case Studies

  • Big Box Retailer Reshapes CX Throughout Their Stores Using Bright Pattern Omni-Enterprise …

    Daniel Tollenaere GM of Store Operations

  • Improving customer satisfaction with omnichannel communication

    Jon Ward Head of Customer Experience

  • Sysnet Relies on Bright Pattern’s Agile, Reliable Solution to Deliver Modern Customer …

    David Williamson Strategy & Operations Manager
49 more case studies currently locked

4 Customer Videos

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Additional Bright Pattern Information & Resources

Read Bright Pattern Reviews, Testimonials & Customer References from 46 real Bright Pattern customers.

Browse Bright Pattern Case Studies, Customer Success Stories, & Customer References from 50 businesses that use Bright Pattern.

Watch Bright Pattern Customer Videos to learn why 4 businesses chose Bright Pattern.

FeaturedCustomers has 1,911,112+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.