Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 514 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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Customer Rating Review Scorebased on 5878 reference ratings
4.7/5.0 (5878)

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Featured Testimonials

  • “Zendesk’s products are great, the company is fantastic, but it’s really the relationship between Shopify and Zendesk, and between Shopify and other Zendesk users, that has been tremendously valuable.”

    Chris WilsonDirector of Technical Support

  • “The biggest benefit of Zendesk is that we can customize it exactly the way we need from the triggers, business rules, and automations to the reporting and API. Zendesk allows us to build our workflows just right, exactly the way we want.”

    Art RybalkoSupport Team Manager

  • “We’re building a platform to not only meet our customers’ requirements and enhance their experience, but also to enhance our delivery model. Zendesk is definitely a great asset and tool for doing that.”

    Kel GrayNational Operations Manager
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Featured Case Studies

  • PURE delivers innovative internal support with a boost from Assist

    Howard MuhlsteinVP of Infrastructure Services

  • Ascendo - Customer Case Study

  • CallHub targets more business through satisfied customers

    Tarun GulatiCustomer Service Team Lead
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Featured Customer Videos

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Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 514 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.

FeaturedCustomers has 1,859,788+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.