Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 518 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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  • 728 Testimonials View
  • 518 Case Studies View
  • 86 Customer Videos View
Customer Rating Review Score based on 7060 reference ratings
4.7/5.0 (7060)
  • Summer 2026 Market Leader AI Chatbot Software

Featured Testimonials

  • "Without Zendesk, we would not be able to manage all of the incoming ticket requests in an organized manner, nor provide the quality of support we stand for."

  • “Zendesk has helped us get a handle on our multiple customer service channels and organize our diverse queries. We can now come up with more coherent processes internally, and these …

  • “The insights we're getting from Zendesk Sell are golden not just to me and my team, but also to executives across the organization and our board members.”

Featured Case Studies

  • Reward Gateway taps Zendesk to scale growth with faster service

  • GetGo + Zendesk Driving sustainable mobility with efficiency and visibility

  • City of Seattle modernizes applicant support

Featured Customer Videos

  • MYOB - Customer Success Story (Chris Sinclair - Delivery Manager)
  • Shaadi.com - Customer Success Story (Nilesh Borgharkar - Vice President of Customer Operations)
  • Thunes - Customer Success Story (Babul Balakrishnan - Head of Customer Care)

Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 518 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.