Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.
“The Mobile SDK sets up Customer Success reps to have all of the information readily available without having to ask the customer. They can dive into what the customer is trying to solve almost immediately."
“With Zendesk Support our response time is certainly reducing, we reply within just two hours.”
“The shared ticketing system in Zendesk is instrumental in removing bottlenecks throughout the customer journey. Having an audit trail helps us understand every issue, make informed business decisions, and keep our operation teams working seamlessly within one interface.”
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