Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 238 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Customer Service Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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  • 728 Testimonials View
  • 238 Case Studies View
  • 86 Customer Videos View
Customer Rating Review Score based on 6647 reference ratings
4.7/5.0 (6647)
  • Summer 2026 Market Leader AI Chatbot Software

Featured Testimonials

  • "On the agent side, integrations make their job a lot easier, especially when we’re pulling data into tickets about customers from Salesforce and other systems. As a business, integrations have …

  • "Considering our current business and our future plans for growth, Zendesk fit our needs exactly. One of the first things our employees noticed is that there’s no learning curve because …

  • "It’s a very beautiful and simple design. Very straightforward. I didn’t really need much training when I first started. Zendesk was quite easy to pick up."

Featured Case Studies

  • Redfin improves efficiency and CSAT by deploying Zendesk across 11+ teams

  • Fullscript selects a Zendesk omnichannel solution to scale as it grows

  • How Bill.com addresses customer issues before they arise

Featured Customer Videos

  • Openly - Customer Success Story (Tim Kyse - Vice President of Customer Experience)
  • Bloom & Wild - Customer Success Story (Isobel Mills - Lead Customer Delight Manager)
  • Nutrisense - Customer Success Story (Dillon Sawyer - Manager of Customer Success)

Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 238 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.