Zendesk

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Read 724 Zendesk reviews and testimonials from customers, explore 512 case studies and customer success stories, and watch 85 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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Customer Rating Review Scorebased on 5524 reference ratings
4.7/5.0 (5524)

Featured Testimonials

  • “What I like, and what I think most people like about e-commerce, is the value of using the cloud—from an IT, user adoption, store space, and customer service point of view. Zendesk Support is one of our success stories.”

  • “Zendesk Support was so much easier to work with compared to other systems we were considering.”

  • "The partnership with the Zendesk team has provided a level of support and guidance to us that goes above and beyond what you’d expect."

Featured Case Studies

  • Tile + Zendesk Perfecting workflows to boost the customer experience

  • TrackR saw a 10.4% ticket deflection rate with Zendesk Guide’s Answer Bot

  • How Geckoboard elevates customer support with peer reviews

Featured Customer Videos

Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 724 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 512 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 85 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.