Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 518 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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  • 728 Testimonials View
  • 518 Case Studies View
  • 86 Customer Videos View
Customer Rating Review Score based on 6794 reference ratings
4.7/5.0 (6794)

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Featured Testimonials

  • “Efficiency was our top priority, so I programmed automations and triggers to use Support to its fullest capabilities. I was really happy with our training; it was a really good …

    Elena Mirzaians Operations and Communication Coordinator

  • “We are delighted with our customer satisfaction levels, especially since Starling Bank is in its infancy. The features of Zendesk’s solution can help us improve further—the sky is the limit.”

    Patrick Vardhan Head of Customer Service

  • “Zendesk has been very receptive to our questions and our needs. We use the live chat assistance in Zendesk often, and when we create tickets, Zendesk’s response time is incredible.”

    Barry Schwartz Associate Director of Customer Support
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Featured Case Studies

  • John Lewis Partnership continues to support its partners with Zendesk

    Raphael Hewett Benefits Marketing and Publicity Manager

  • Ola saw a 40% improvement in their CSAT score with the Zendesk …

    Sankar Rao Amburkar Director of Products

  • Building more accessible support for court users

    Jessica Acosta Court Guide
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Featured Customer Videos

  • Agoda - Customer Success Story (Roland Wang - Director of People Technology, Planning & Analytics)
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    Roland Wang Director of People Technology, Planning & Analytics
  • With a strong focus on the Voice of the Customer, GCash continuously drives customer experience success and approaches challenges as growth opportunities, leveraging technology innovations and the power of data and insights
    Play Video
    Joanne Avendano Vice President of Customer Experience
  • Manatee County Tax Collector's Office - Customer Success Story (Mandie Ferguson - Director of Communications and Employee Experience)
    Play Video
    Mandie Ferguson Director of Communications and Employee Experience
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Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 518 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.

FeaturedCustomers has 1,929,867+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.