Zendesk

Premium
Read 722 Zendesk reviews and testimonials from customers, explore 511 case studies and customer success stories, and watch 85 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

Show more
Category:
Show more
Customer Rating Review Scorebased on 5612 reference ratings
4.7/5.0 (5612)

More from Zendesk

Featured Testimonials

  • “Zendesk talks with us about how to solve issues with the best outcome for our customers in mind. That mentality has been essential for us in a partner.”

    Tomas YangbynHead of Customer Service and Digital Development

  • “With Zendesk, the support team is now recognized across the company as a place with official insights about our customers and the larger business.”

    Michelle RasconCustomer Support Manager

  • “Zendesk has become vital to EBP. The solution is very popular amongst our teams and it follows us through all our projects. At once robust and flexible, it can grow with us.”

    Marie AmiotDirector of the International BU
Load additional Testimonials

Featured Case Studies

  • GetGo + Zendesk Driving sustainable mobility with efficiency and visibility

    Farhan SidekHead of Customer and Community Experience

  • Fintech Thunes drives better service with empowered agents

    Babul BalakrishnanHead of Customer Care

  • Using Zendesk Support, Instacart handles over 175K tickets per month, achieving a 90% satisfaction rating

    Jeremy FlanaganCustomer Ops Project Lead of Tools
Load additional Case Studies

Featured Customer Videos

Load additional Videos

Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 722 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 511 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 85 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.

FeaturedCustomers has 1,822,550+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.