Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 514 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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Customer Rating Review Scorebased on 6158 reference ratings
4.7/5.0 (6158)

Featured Testimonials

  • “Sunshine Conversations is the keystone of the scalability of our customer service operations, breaking down barriers and adding value in every single interaction between the customer and the customer service agent.”

  • “One of the most important things Zendesk has helped us with is scaling fast. Despite having phenomenal growth, we didn't encounter any issues using Zendesk. It was really easy to onboard new agents and get them up and running very quickly.”

  • "Zendesk has become an indispensable part of our business. It allows us to deliver quality service online, just as customers would experience in-stores. That way, they can always shop with us without worries."

Featured Case Studies

  • L'Oréal Deutschland monitors trends across the business using Zendesk Support Europe, Retail & eCommerce, Support

  • NYX Gaming offers omnichannel customer service with Zendesk

  • GoFundMe strives for uber-fast first response times

Featured Customer Videos

Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 514 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.