Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.
“Zendesk simply was the best fit for us. It is a huge ecosystem with lots of integrations, reporting tools, and, most importantly, knowledge-centered support channels. And while it has all that, it is still easy to use and configure.”
“We chose BIME because it gave us the freedom to mix data from multiple sources, for the ease of use and a great user experience, and the ability to visualize complex data sets without needing advanced data or technical skills. Another reason was the independence from our IT department for the launch and for monitoring the software."
"Zendesk enhanced several areas of our business—not just customer support. For instance, our sales and account management teams use it as an ordering system. Before, this was handled through lengthy email chains. Now, when an order is raised, it's logged through Zendesk, streamlining the process for our outbound logistics team."
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