Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 514 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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Customer Rating Review Scorebased on 6256 reference ratings
4.7/5.0 (6256)

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Featured Testimonials

  • “Zendesk was significantly more competitively priced over three years than Intercom would be. We could have more functionality and it was going to cost less, so the decision to switch was a no brainer.”

    Phil AndrewsHead of Customer Operations

  • “Zendesk has helped our teams work smarter, which has improved overall customer experience. By aggregating all our channels into one interface, it allows for a great omnichannel experience. We also don't need to switch between different platforms to assist customers on the channel of their choice, which retains their interest in digital services.”

    Jemima Kotei WalshChief Customer Relations Officer

  • "I think that Zendesk is one of the best customer care tools on the market, especially when it comes to user experience, across agents and coordinators and supervisors. From a user experience point of view, it was what we were looking for.”

    Alessandro ZollinoDirector of Customer Experience
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Featured Case Studies

  • Degreed sees $1M in cost savings by switching to Zendesk

    Kevin BarryVP of Global Technical Services & Support

  • Spoonflower ups efficiency and self-service with smart integrations

    Jennifer SpanosSenior Manager, Business Operations and Strategy

  • Liberty sees Zendesk AI as key to delivering personalized service

    Ian HuntDirector of Customer Services
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Featured Customer Videos

  • Play Video
    Peter LeckieSenior Manager of Digital Solutions Global Commercial & Support
  • Play Video
    Tim SulzbergerService Design and Innovation Manager
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    Daniel SantrellaDirector of Customer Engagement
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Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 514 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.

FeaturedCustomers has 1,888,297+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.