Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 514 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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  • 728 Testimonials View
  • 514 Case Studies View
  • 86 Customer Videos View
Customer Rating Review Score based on 6642 reference ratings
4.7/5.0 (6642)

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Featured Testimonials

  • “The survey confirmed that people really miss the conversations that they had with expert staff and have a strong preference for on-line options. We set out to bring back the …

    Lisa Perrin Customer Experience Manager

  • “Everything from Zendesk Chat to Help Center to the core Support ticketing APIs has been tremendous for us.”

    Michael Robichaud Manager of Support Product

  • “It was very easy to get Zendesk up and running. It was just like the flick of a switch.”

    Philip Lynch Customer Service Manager
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Featured Case Studies

  • Recharge Payments elevates support with strong data and smart routing

    Ty Bailey VP of Technical Support

  • Serato + Zendesk Fast, multi-channel support for the passionate DJ crowd

    Aaron Eddington Support Manager

  • FABRIC TOKYO leverages Zendesk proactive messaging to improve their customer experience

    Tomoko Sasaki Manager of Customer Success Team
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Featured Customer Videos

  • Catapult - Customer Success Story (Thomas Powers - Vice President of Product Support)
    Play Video
    Thomas Powers Vice President of Product Support
  • The O2 Arena - Customer Success Story (Adam Wilson - Head of Customer Relations)
    Play Video
    Adam Wilson Head of Customer Relations
  • Using Zendesk to deliver an omnichannel experience and integrate with local messenger apps, each StashAway agent can now process 80% more tickets every week
    Play Video
    Michele Ferrario Chief Executive Officer
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Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 514 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.

FeaturedCustomers has 1,911,721+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.