Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 514 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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  • 728 Testimonials View
  • 514 Case Studies View
  • 86 Customer Videos View
Customer Rating Review Score based on 6538 reference ratings
4.7/5.0 (6538)

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Featured Testimonials

  • "We started out as a small support team. What drew us to Zendesk was the ease of set up and use. But we also knew Zendesk would grow with us …

    Anthony Madama Technical Support Manager

  • "Last year, we saw a three-fold increase in the volume that we had coming through. A lot of that was deflected because of the automations that we've set up through …

    Kasun Kanangama CX Support Team Leader

  • "Zendesk has allowed our agency to be so much more collaborative. It's modernizing our service system and things aren’t falling through the cracks anymore.”

    Maxwell Ruppersburg Director, Office of Supportive
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Featured Case Studies

  • FINALCAD supports 30 languages and earns a perfect score in SLA adherence

    David Vauthrin Co-Founder and CMO

  • TrackR saw a 10.4% ticket deflection rate with Zendesk Guide’s Answer Bot

    Daniel Reveles Senior Manager of Customer Success

  • Raddish Kids + Zendesk Increased conversions and a connected remote team

    Jennifer Buchanan Customer Service and Retention Manager
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Featured Customer Videos

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Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 514 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.

FeaturedCustomers has 1,910,853+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.