Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 514 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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  • 728 Testimonials View
  • 514 Case Studies View
  • 86 Customer Videos View
Customer Rating Review Score based on 6341 reference ratings
4.7/5.0 (6341)

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Featured Testimonials

  • “Why have we stayed with Zendesk for so long? Mainly because of the great collaboration with the Zendesk account teams and because the platform is so user-friendly for our agents. …

    Ivana Suljetovic Senior Frontline Manager, Member Services

  • “Zendesk is more than support, it’s friendly support. There was a lot of alignment between the way we approach solving problems and what we get from Zendesk.”

    Anthony Nicola Technical Support Manager

  • “Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support …

    Minakshi Taly Project Manager
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Featured Case Studies

  • Omada Health taps Zendesk for internal and external support

    Bill Dougherty Vice President of IT and Security

  • Progility + Zendesk Faster, simpler, more cost-effective support

    Heather Kitteringham National Services Manager

  • Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer …

    Julian O’Hare Customer Service Controller
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Featured Customer Videos

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Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 514 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.

FeaturedCustomers has 1,894,872+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.