Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 514 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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  • 728 Testimonials View
  • 514 Case Studies View
  • 86 Customer Videos View
Customer Rating Review Score based on 6384 reference ratings
4.7/5.0 (6384)

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Featured Testimonials

  • “It’s very easy for me to recommend Zendesk to the rest of the business unit because I enjoy using it and the agents on the ground enjoy using it. It …

    Adam Wilson Head of Customer Relations

  • “We had different systems for ticket communication, chat, and phone, so we couldn’t see one single source of truth across all interactions. We needed to unify our support teams around …

    Dimitar Kondakov Head of Support

  • “Based on customer feedback, we bring new ideas to the organization and identify necessary improvements in other departments."

    Arthur Pádua Head of Strategy and Operations
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Featured Case Studies

  • Fintech Thunes drives better service with empowered agents

    Babul Balakrishnan Head of Customer Care

  • CPM and Zendesk deliver AI-driven CX excellence for New Balance

    Lorenzo Puca Global Client Delivery Manager

  • JibJab uses Zendesk Support and ModSquad to meet SLAs even with a …

    Alessandra Souers Brand Director
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Featured Customer Videos

  • Firstbase - Customer Success Story (Winnie Mulumba - VP of Customer Experience)
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    Winnie Mulumba VP of Customer Experience
  • FreshBooks - Customer Success Story (Alex Cowan - Director of Customer Experience)
    Play Video
    Alex Cowan Director of Customer Experience
  • greytHR - Customer Success Story (Vijayendra Chaturvedi - General Manager of Product Support)
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    Vijayendra Chaturvedi General Manager of Product Support
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Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 514 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.

FeaturedCustomers has 1,901,496+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.