Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.
“We serve up to 70,000 tickets per month with a very small group of people, so having an easy-to-use platform is important. Since moving to Zendesk, functionality became way more stable and we now answer 98 percent of our calls.”
“Consciously, we’re not using Zendesk Support purely as a support tool. It is helping us manage more efficient launches, to speed up the time-to-market for new affiliates, to drive product innovation, and to fix defects in the product.”
“Zendesk AI exceeded my expectations and the capabilities offered were much better than what I’d seen with other products on the market.”
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