Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 514 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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Customer Rating Review Scorebased on 5849 reference ratings
4.7/5.0 (5849)

Featured Testimonials

  • “The Mobile SDK sets up Customer Success reps to have all of the information readily available without having to ask the customer. They can dive into what the customer is trying to solve almost immediately."

  • “With Zendesk Support our response time is certainly reducing, we reply within just two hours.”

  • “The shared ticketing system in Zendesk is instrumental in removing bottlenecks throughout the customer journey. Having an audit trail helps us understand every issue, make informed business decisions, and keep our operation teams working seamlessly within one interface.”

Featured Case Studies

  • Homebridge generates 158% higher ROI with Zendesk CX

  • MTData transforms customer support with Zendesk, achieving 97% CSAT peak

  • How the Zendesk Support iPad app allows Wharton Computing's Core Services to be flexible and answer tickets on the go

Featured Customer Videos

Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 514 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.