Zendesk

Premium
Read 728 Zendesk reviews and testimonials from customers, explore 518 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

Show more
Categories:
Show more
  • 728 Testimonials View
  • 518 Case Studies View
  • 86 Customer Videos View
Customer Rating Review Score based on 7147 reference ratings
4.7/5.0 (7147)
  • Summer 2026 Market Leader AI Chatbot Software

Featured Testimonials

  • “Zendesk’s Premier Enterprise team is always looking for alternatives, so they can provide many viable solutions when I have a problem.”

  • "Zendesk’s price, convenience and ease of use were unbeatable. The solution delivers loads of features, but at the same time, it’s really easy to use both for me and for …

  • “I can now start doing what workforce management professionals are supposed to do–planning, looking to the future, and strategically positioning the business so we can continue to grow and meet …

Featured Case Studies

  • Nottingham Trent University transforms IT process with Zendesk CX

  • FINALCAD supports 30 languages and earns a perfect score in SLA adherence

  • Miinto reduced phone calls by 40% using Zendesk Chat

Featured Customer Videos

Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 518 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.