Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 518 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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  • 728 Testimonials View
  • 518 Case Studies View
  • 86 Customer Videos View
Customer Rating Review Score based on 6894 reference ratings
4.7/5.0 (6894)

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Featured Testimonials

  • "The transparency of the system is great. I go into it from time to time to see if everything is going OK and find that everything is getting covered by …

    Arni Sigurdsson Vice President of Program Management

  • "But really they are for project management and task management, and in reality most client support requests came through via email."

    Nyasha Mukonoweshuro (Nash) QA Analyst and Customer Support

  • “If you buy something on Fifth Avenue and you’re making a return, that person should also be able to walk you back out onto the floor and help you with …

    Nina Alexander-Hurst VP of Customer Experience
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Featured Case Studies

  • ClassPass levels up 24/7 global support with Zendesk Premier Support

    Sarah Vanden Broek Senior Manager of CX

  • Ohio Wesleyan University - Customer Case Study

    David Soliday Instructional Technologist

  • NYX Gaming offers omnichannel customer service with Zendesk

    Steve Ross Head of U.S. Customer Service
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Featured Customer Videos

  • Zip - Customer Success Story (Larry Diamond - Managing Director and Chief Executive Officer)
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    Larry Diamond Managing Director and Chief Executive Officer
  • Nutrisense - Customer Success Story (Dillon Sawyer - Manager of Customer Success)
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    Dillon Sawyer Manager of Customer Success
  • Box - Customer Success Story (Ryan Riddle - Customer Support Manager)
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    Ryan Riddle Customer Support Manager
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Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 518 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.

FeaturedCustomers has 1,970,461+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.