Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 514 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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  • 728 Testimonials View
  • 514 Case Studies View
  • 86 Customer Videos View
Customer Rating Review Score based on 6713 reference ratings
4.7/5.0 (6713)

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Featured Testimonials

  • “Zendesk gives us the flexibility to build in automations and integrations, so we can reduce the number of staff handling each issue and increase cost savings.”

    Josh Gregor Continuous Improvement Coordinator

  • “We saw how our customer service team was working with Zendesk to become more efficient and improve the customer experience, and we decided to bring that magic to our internal …

    Monica Obando Senior HR Manager

  • “Zendesk Support has been a huge success for us. The data we’re pulling from the system is fantastic, and we have more clarity on the requests we receive.”

    Ray Barkley Operations and Budget Manager
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Featured Case Studies

  • Play Games24x7 implements proactive customer service for its skill gaming apps

    Rahul Garg Head of Customer Experience

  • Credit Union of Colorado + Tyfone + Zendesk: Elevating the customer experience

    Mitch Rosenbaum Senior Vice President of Marketing and Digital Services

  • Progility + Zendesk Faster, simpler, more cost-effective support

    Heather Kitteringham National Services Manager
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Featured Customer Videos

  • Zip - Customer Success Story (Larry Diamond - Managing Director and Chief Executive Officer)
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    Larry Diamond Managing Director and Chief Executive Officer
  • Cargas - Customer Success Story (Pamela Morrissey - Director of Support)
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    Pamela Morrissey Director of Support
  • Lang.ai - Customer Success Story (Jorge Penalva - CEO & Co-Founder)
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    Jorge Penalva CEO & Co-Founder
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Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 514 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.

FeaturedCustomers has 1,912,602+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.