724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“We let our agents go through product information if somebody really wants to get into the details about a product or when they have a story they want to share with us. It helps build a relationship to invest that time with the customer.”

"The transparency that Zendesk affords is fantastic. A lot of our clients have distributed leadership structures across the country. Zendesk is great for them because their leadership teams have access to all open tickets at any point in time. As president, I also have greater visibility into all of our client requests as opposed to just hearing about issues during meetings or escalations."

"With Zendesk, we realized we could run our entire help desk and knowledge base without pulling development resources away from our product and the solution was very competitively priced."

“Zendesk Support is as powerful as it is user-friendly. We can set up routing rules without involving a programmer. Within a day, we were already using the Support iPhone app, which enables us to stay on top of tickets at all times.”

"Having Zendesk has absolutely been really important to us during the Artist.MTV launch. Not only were we launching a new product, but we were launching a product that is tied to a huge, reputable brand."

"Zendesk lets us incorporate much more personality into our emails, while also ensuring we look professional and follow our company’s branding guidelines."

"I work on a Mac, so I had to run a virtual machine just to use our support solution."

“When I think about great service, it’s about how you take every interaction you have with a customer and use that as a way to improve their perception of your organization.”

"We started out as a small support team. What drew us to Zendesk was the ease of set up and use. But we also knew Zendesk would grow with us when we grew. Zendesk gives us a sense of comfort knowing that a system is always there for us and our customers to communicate anything. We have something in place that will drive self-service for our customers. Our agents have tons of flexibility and options to care for their customers. And we have greater visibility and exposure to data we’ve never seen before and are improving non-stop."

"We use Zendesk to communicate with everyone – customers, business partners, even advertisers, and it’s made a huge difference in my confidence for managing all of our support. I know that we’re managing all of our communication efficiently and seamlessly, and I can rest assured that nothing is falling through the cracks."

"In terms of getting started and adding users, we don’t think any other system can compare to Zendesk. Our operations from Florida to Montreal to Sweden are giving the online help desk system high praise."

"Having Zendesk enabled us to keep track of bugs and other issues so that we could resolve them quickly and get our product out to a very hungry market."

"As part of this, we need to be able to support our partners efficiently and effectively. Zendesk helps us to do that."