724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"The team at Lovestock & Leaf and Zendesk have been perfect partners. They understand our business and IT processes, making the goal of full transparency within IT available at any time, helping us prioritize and plan resources to better serve our customers in the Forever New stores, warehouses and administrative offices."

"As Gilt Groupe is a lifestyle, luxury brand operating on a flash sale model, speed is very important to our support team and customers. Zendesk gives our support team a lot of freedom to operate in a way that best serves our customers. The real benefit has been the immeasurable benefits—the improved agent experience, greater transparency of information, simpler workflow operations, and improved sense of agent ownership over customer issues."

"We’re always trying to respond more quickly to their technical issues."

"We know how well they’re working whenever a customer writes back to us and says, ‘It’s so nice to deal with a human rather than a robot."

"Speed plays a role, obviously, but ultimately we want customers to leave saying ‘that company was awesome’ with a smile on their faces."

"Since we introduced Zendesk we have streamlined the way we manage our customer service. This has helped us to remove manual processes, saving us time, and enabling our agents to focus in other areas. The data and analytics provide us with a deeper insight into our performance and as a business that helps us to be much more informed about where we are now and where we want to be in the future."

"When you run a web design business that’s as large as ours, you inevitably end up with customers needing help. Most of the time they don’t really need much; it’s usually some small niggling thing that they can’t quite figure out. Previously, we had to search through all of our emails and contact forms to find the answers and fulfill these queries. Now that we’ve got Zendesk and it’s all in one place, our lives are a lot easier. It’s been an amazing time saver."

"We apply the philosophy of simplicity to everything that we do—from our product itself to how we sell and market our product and interact with our customers."

"With so many people using our site every day, it’s vital that our customer care advisors have the right tools to deal with enquiries quickly and effectively."

"We were using another SaaS help desk solution previously but it was rather limited, especially when it came to offering ‘out of hours’ support via mobile devices, and it was unreliable in terms of server downtime."

"With so many queries coming into the team, but no way of tracking them, we realised we had no visibility as to who was doing what. Important business reporting data such as tracking whether a problem had been resolved, or capturing the number of support calls we were receiving daily and monthly, simply wasn’t being collated. This meant it was really difficult for us to gauge just how busy the IT support team was becoming and whether we were providing them with the level of resourcing required to service our franchises efficiently and effectively."

“Zendesk Support is a powerful tool. Quite simply, it means we don’’t miss anything important.”

"We are seeing enormous productivity benefits. We are getting more tickets from our users because it’s more accessible for them to make requests. But we can solve tickets easier and faster because we have greater visibility on our users and infrastructure."