724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"In our customer satisfaction survey in the fall of 2010, our employees said it was cumbersome to submit support tickets to our internal help desk."

"It’s a tool used to promote recurring customers. We can keep up with our customers with Zendesk and take our support to the next level, which keeps our customers coming back for more."

"We need to hear anything and everything they’re thinking about—whether it’s how much they like a video or if they wish something was different on our fundraising platform."

"Since our old help desk made it such a hassle to log tickets, it was tough to show that we were providing a valuable service."

"Without Zendesk, we would not be able to manage all of the incoming ticket requests in an organized manner, nor provide the quality of support we stand for."

"Although Zendesk was a brand-new company at the time, it already had a competitive price tag and a whole bunch of really useful features."

"Zendesk maximizes our capacity."

"If we didn’t have Zendesk, we’d be overwhelmed by emails and unable to keep up and focus on new growth."

"But really they are for project management and task management, and in reality most client support requests came through via email."

"We all can see the tickets as they come in. The transparency of the solution helps us work better as a team."

"Making sure that everything is streamlined and everyone is happy is what my team is here for. The communication tool that we’ve chosen is Zendesk Support."

"The team at Lovestock & Leaf and Zendesk have been perfect partners. They understand our business and IT processes, making the goal of full transparency within IT available at any time, helping us prioritize and plan resources to better serve our customers in the Forever New stores, warehouses and administrative offices."

"We want to keep our support team small and efficient – but if we ever need to ramp it up again, we know Zendesk will make the transition as easy as possible."