722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“With Zendesk Suite, we can securely provide near real-time support for customers across our platform and all of our service channels, integrating multiple teams. Being able to quickly and efficiently share data across teams in a secure way is paramount.”

"We are seeing enormous productivity benefits. We are getting more tickets from our users because it’s more accessible for them to make requests. But we can solve tickets easier and faster because we have greater visibility on our users and infrastructure."

"Only help desk agents had access to tickets and knowledge base articles, which meant that finding and sharing information with our agents was slow and inefficient."

"We needed a place to track that feedback while also centralizing all the communications we have with our audience."

“Not only do we have the ability to keep our content up-to-date, but we are building a community and creating lasting relationships.”

"We considered another solution along with Zendesk in our search for a new tool."

"We have always been very forward-looking in terms of the technology we use to support our clients and their customers."

"Business owners shouldn’t be afraid of contacting their advisor for fear of being charged for it. In fact, we believe they should contact us whenever they need to, no matter how big or small the issue they may be facing. This way they can tackle it early and we can help them make better decisions."

"We couldn’t believe how easy and resource-free it was to start using Zendesk and how quickly we were able to make this change within our support team. Zendesk is cost-effective, feature-rich and easily customizable."

"Regardless of their size, they care about good design and powerful features – but they want it all to be easy."

"Zendesk was significantly superior to the competition, not just based on our key criteria, and therefore clearly the best solution for our needs."

"Zendesk has really proven itself in a large corporate enterprise environment. It has shown itself to be a flexible and powerful tool for multiple uses, has a good price point and low overheads. Zendesk was easy to implement and use from the start, which delighted our senior management team. I wouldn’t hesitate to recommend Zendesk to others."

“For many reasons, we can improve how we process invoices, but the time taken is falling steadily and there is no doubt Zendesk Support has helped streamline our workflow a great deal.”