724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“DA-ACPC’s mission is to develop and advocate policies and orchestrate programs that will enable farmers and fisherfolk to access sustainable financial services. To do that, we partner with government and private financial institutions. Our goal is to not only provide one-time financial support but to make credit sustainable in the long run.”

"Our customer service has evolved to have more focus and be more strategic. Zendesk removes roadblocks by keeping things simple and reducing complexities. We love Zendesk because it follows our no bullshit mantra."

"Just deliver a customer service experience that keeps customers coming back. Our whole business runs on customers, so the service has to be the best it can be."

“The board of govenors believe the university’s information systems have been transformed with Zendesk Support—and they are right.”

"Zendesk offers our employees the intuitive navigation they know from their daily web use."

"Functionality has facilitated communication while eliminating a manual task that wasn’t adding value."

"In our customer satisfaction survey in the fall of 2010, our employees said it was cumbersome to submit support tickets to our internal help desk."

"Our goal is to increase adoption and usage of our app by providing a good app and a good customer support experience. Speed is king, and Zendesk is the key to our customer support success. With it, I can log in, read a ticket, reply and solve it, all within just a matter of minutes."

"Zendesk gave us the ability to improve our support performance and deliver consistent results. It changed our business–keeping us where we wanted to be in terms of response and resolution times."

"When we have a site issue that’s happening on 800 different communities, multiply that by the number of people who are paying attention to each individual site."

"Everything has to be carefully logged in the health service, so our customers need to be confident that our tools are efficient and effective and that they will get a quick response to any questions they might have about the software."

"Zendesk puts us in control of our customer support process. It allows us to give one-on-one attention to our customers while creating a vibrant and active user community. We’re thrilled to have Zendesk as a partner."

“Zendesk Support is the catalyst for our new approach to communication. Our campus community is thrilled with the level of service they’’re receiving.”