728 Zendesk Testimonials

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

"On the agent side, integrations make their job a lot easier, especially when we’re pulling data into tickets about customers from Salesforce and other systems. As a business, integrations have helped us get a lot smarter about what we’re doing in tickets, and when. The analytics piece is really helpful—things like Insights, and extracting ticket data to our data warehouse—allows us to make better decisions."

"When we launched our cloud hosting offering, we wanted to keep this distinction from other vendors by delivering a higher level of support."

"All the questions that came in were either via email or by phone, and it was basically just a matter of managing an inbox. Still, it wasn’t always easy."

"Zendesk has been one of the most popular implementations at REA Group. We have expanded quite significantly from the original eight agents to 150 of them, and we continue to grow even more."

"Email worked ok when we were small and only had a few of us in support."

"The support ticket system is sophisticated, yet it’s so simple that we don’t even need a support phone number. Zendesk has been a fantastic business partner."

"They’re growing our program and delivering it to students around the world. They are the ambassadors for our brand. Ensuring they are supported and can deliver the highest quality programming to make a difference kids’ lives is one of our top priorities."

"Zendesk’s automatic routing is a lifesaver that’s eliminating countless hours of work."

"We serve store associates and other internal clients, handling a wide variety of technical issues around applications."

"The transparency of the system is great. I go into it from time to time to see if everything is going OK and find that everything is getting covered by the team."

"Our software is designed for long distance families, such as parents working abroad who want to read a book to their kids, or grandparents who can now enjoy games or crafts together with their grandchildren."

"We often receive an email alert early in the morning, address the problem on a customer’s server, and send a notification back to the customer through Zendesk — all before the customer has even come into the office in the morning."

"We knew that we needed to change our approach to support but couldn’t find an alternative solution."