724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“With Zendesk, the support team is now recognized across the company as a place with official insights about our customers and the larger business.”

"Many of us had experience using email to deal with support enquiries. E-mail takes an enormous amount of effort to keep accurate records of issues and our distributors would have no way of tracking the status of their queries. Launching Tern was an opportunity for all of us to take a hard look at how to provide premium service levels, globally, for our new brand. We started to build an internal QC tracking system to help us track tickets, flag outstanding requests and record the history. While this looked like it would fill an immediate need, it lacked the capability to grow in line with Tern. We needed something that could scale upwards quickly and having studied a couple of options, Zendesk was the solution we were looking for."

"As our company grows, our support requests are increasing exponentially."

“Zendesk Support has allowed us to make much better use of our time.”

“Support’s analytics really stand out. The visualization of our Hotelier Care team’s progress is an excellent motivational tool.”

"Zendesk and Get Satisfaction are the perfect one-two punch."

"We love the flexibility that Zendesk gives us to automate processes in the background, while keeping everything simple for our customers."

"Zendesk’s price, convenience and ease of use were unbeatable. The solution delivers loads of features, but at the same time, it’s really easy to use both for me and for our users and highly configurable."

"Zendesk is the catalyst for our new approach to communication. Judging by the feedback, our campus community is thrilled with the level of service they’re receiving. Agents love the system because it’s so easy to use."

“With Zendesk Support our response time is certainly reducing, we reply within just two hours.”

“Zendesk Support gives us the platform to deliver world class support, yet we’ve only really scratched the surface with the features it can actually provide.”

"When you try to share one email account across a support team, there’s no visibility into each case."

"As we grew, our biggest challenge was how do we deal with the size and differing needs of our customers. Zendesk allows us to figure out who our customers are, apply macro shortcuts for specific use cases, work more efficiently with tools and integrations and see where our customers stand with the built-in satisfaction ratings. Zendesk has helped us change and improve faster than we were previously able to."