724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“The board of govenors believe the university’s information systems have been transformed with Zendesk Support—and they are right.”

"With Support, we can easily identify trends in the questions our members are asking, and then use this information to guide our product development decisions. Now, if our marketing team asks me how many of our French subscribers are calling to cancel their subscription each month, I can give them an exact answer."

“If Zendesk Support can successfully scale within Big Government, then you can be successful with enterprises of any size.”

“Zendesk’s products are great, the company is fantastic, but it’s really the relationship between Shopify and Zendesk, and between Shopify and other Zendesk users, that has been tremendously valuable.”

“I’ve never seen, in my course of business, the amount of focus on relationships and not just on relationships that have a selling tone, but really on customers as a community.”

“It’s all about value for us, and Zendesk Support has provided us with significant value.”

“We were already using JIRA so it was great that we could continue to use the product. We really like the integration.”

“One thing we were trying to avoid was making people change the way they do business with us.”

“I’m able to exchange ideas with other industry peers who are facing the same challenges I am, and I’m able to bring that thought leadership in the market back to our business.”

“Zendesk Support is one of the best infrastructure investments we’ve made.”

“Zendesk has helped us to become more customer-centric. That’s our number one priority—that every customer interaction is meaningful, that we’re tracking it, and that these interactions are consistent.”

“Now we have a more comprehensive picture of the true cost of support, relative to the revenue, on a customer-by-customer basis. It makes setting proper support levels more realistic, and in the best interest of the customer.”

“Our ultimate goal is to resolve all customer cases within 24 hours, and always deliver a luxury brand experience.”