"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."
It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.
"Zendesk will facilitate the growth we’re experiencing now and in the future, while helping us retain our reputation as a software company with unparalleled responsiveness with customers. It will equip us to continue to be ‘uncomfortably close’ with our customers."
“Our ultimate goal is to resolve all customer cases within 24 hours, and always deliver a luxury brand experience.”
“You must understand why a customer is getting in touch, then manage it through human, community, self-service, or in-store interactions. The clever bit is to share the trends with the business to help do better business. That’s customer understanding and, in a nutshell, that’s Zendesk.”
“If you buy something on Fifth Avenue and you’re making a return, that person should also be able to walk you back out onto the floor and help you with your next purchase. If they can’t, then it’s a missed opportunity. It’s the same thing online.”
“Everything from Zendesk Chat to Help Center to the core Support ticketing APIs has been tremendous for us.”
"Zendesk believes that relationships are key to the business, and I think that’s what we feel from the partnership we have with Zendesk."
“Chat provides a great, simple experience for our website visitors, and makes it easy for us to provide excellent service through live monitoring.”
“Consciously, we’re not using Zendesk Support purely as a support tool. It is helping us manage more efficient launches, to speed up the time-to-market for new affiliates, to drive product innovation, and to fix defects in the product.”
“We would not have been able to scale customer service without Zendesk Support.”
“With help from Zendesk Support, we have really been able to scale customer service. We have been able to accomplish everything we were looking to do.”
“Working with Zendesk has been like working with a partner that thought like I did, and worked like I wanted to work.”
“The single most important piece of software for MOO customer service is our customer service platform.”
“Got some business cards from moo.com and not only are the cards the best quality card I’ve had to date but the customer service is 5 star.”
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