728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"When you run a web design business that’s as large as ours, you inevitably end up with customers needing help. Most of the time they don’t really need much; it’s usually some small niggling thing that they can’t quite figure out. Previously, we had to search through all of our emails and contact forms to find the answers and fulfill these queries. Now that we’ve got Zendesk and it’s all in one place, our lives are a lot easier. It’s been an amazing time saver."

“Zendesk makes your life easier. It shortens the interaction times between your customers’ questions and the action of your team towards that customer.”

“The insight we’re getting now from Support enables us to be a better business and to improve the whole customer experience. Zendesk Support has allowed us to provide a high touch service experience for our customers.”

“Support creates a harmonious environment for us to hit the marks that we want to.”

“The thing that’s great about Zendesk Support is that it’s straightforward. It allows us to manage support and ensures we’re taking care of our customers.”

“The customer self-service function of Zendesk Help Center has contributed to a significant increase in customer satisfaction.”

“When a person takes the time to contact us, they deserve everything we have in return.”

“It wasn’t meeting our needs. We struggled with being able to quantify things with analytics and data. We didn’t have capabilities to do a lot of the things we needed to do on mobile as well. Things were really fractured.”

"The combination of Zendesk Support and Upwork is extremely efficient. It allows us to appear as an even bigger company than we are today and to provide really excellent service in terms of turnaround time and the quality of the responses."

“With regard to our customer service processes, it’s just like Zendesk Support turned on the lights.”

“I am delighted at the partnership we’ve formed with Zendesk.”

“What I like, and what I think most people like about e-commerce, is the value of using the cloud—from an IT, user adoption, store space, and customer service point of view. Zendesk Support is one of our success stories.”

“Zendesk Support was easy to learn, simple to use, and making changes takes no time at all. Better yet, we don’t need to ask our busy tech team to make changes for us we can manage everything we need within our department.”