724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"We started out as a small support team. What drew us to Zendesk was the ease of set up and use. But we also knew Zendesk would grow with us when we grew. Zendesk gives us a sense of comfort knowing that a system is always there for us and our customers to communicate anything. We have something in place that will drive self-service for our customers. Our agents have tons of flexibility and options to care for their customers. And we have greater visibility and exposure to data we’ve never seen before and are improving non-stop."

“The era of selling objects is gone. Now, we sell experiences. Why should we take a different approach to something so intrinsic to the customer experience as customer support.”

“Zendesk makes your life easier. It shortens the interaction times between your customers’ questions and the action of your team towards that customer.”

“The insight we’re getting now from Support enables us to be a better business and to improve the whole customer experience. Zendesk Support has allowed us to provide a high touch service experience for our customers.”

“Support creates a harmonious environment for us to hit the marks that we want to.”

“The thing that’s great about Zendesk Support is that it’s straightforward. It allows us to manage support and ensures we’re taking care of our customers.”

“The customer self-service function of Zendesk Help Center has contributed to a significant increase in customer satisfaction.”

“When a person takes the time to contact us, they deserve everything we have in return.”

“It wasn’t meeting our needs. We struggled with being able to quantify things with analytics and data. We didn’t have capabilities to do a lot of the things we needed to do on mobile as well. Things were really fractured.”

"The combination of Zendesk Support and Upwork is extremely efficient. It allows us to appear as an even bigger company than we are today and to provide really excellent service in terms of turnaround time and the quality of the responses."

“With regard to our customer service processes, it’s just like Zendesk Support turned on the lights.”

“I am delighted at the partnership we’ve formed with Zendesk.”

“What I like, and what I think most people like about e-commerce, is the value of using the cloud—from an IT, user adoption, store space, and customer service point of view. Zendesk Support is one of our success stories.”