722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Many of us had experience using email to deal with support enquiries. E-mail takes an enormous amount of effort to keep accurate records of issues and our distributors would have no way of tracking the status of their queries. Launching Tern was an opportunity for all of us to take a hard look at how to provide premium service levels, globally, for our new brand. We started to build an internal QC tracking system to help us track tickets, flag outstanding requests and record the history. While this looked like it would fill an immediate need, it lacked the capability to grow in line with Tern. We needed something that could scale upwards quickly and having studied a couple of options, Zendesk was the solution we were looking for."

“Our representatives are coming up with solutions more and more often on their own, without needing permission. A lot of this has to do with the technology they have access to from our internal tools to the clear communication stream that Support provides.”

“The best opportunities are when you have the support to exceed your customer’s expectation, so that you can anticipate hurdles and give your customer a seamless and pain-free experience.”

“We facilitate relationships between people, like Zendesk. We want our clients to find the perfect match. And at the end of the day it’s all about relationships.”

“Zendesk Support has been a huge success for us. The data we’re pulling from the system is fantastic, and we have more clarity on the requests we receive.”

“Efficiency was our top priority, so I programmed automations and triggers to use Support to its fullest capabilities. I was really happy with our training; it was a really good user experience. We held a couple of quick sessions, and after that everybody was off and running.”

“Honestly, if it weren’t for Zendesk Support, it would take us a lot more time and effort to get through the tasks we have.”

“For us, NPS is more than just a score. We learn a ton from the feedback and apply our learnings so we can design a better shopping and product experience for our customers.”

"It became quite clear as we evaluated each product that Zendesk was the best fit. It met all our technical requirements, was in the cloud, and gave us the flexibility to easily add new teams. Head and shoulders, Zendesk was above the other offerings."

“The look and feel of Zendesk is certainly nicer, and we were able to adapt it as we wanted to.”

"We love Zendesk so much that we decided to use it to provide support within the mobile app. We needed a solution that would be easy to implement and scale fast. We loved the option of using the SDK and building our own responsive web view."

"When we realized we didn’t have a future with our previous customer support vendor, we planned a 4-5 month transition to Zendesk Support that we ultimately had to cut down to only three weeks."

"We have the goal of providing a really integrated, streamlined support experience for customers. That made the case to switch to Zendesk Chat really easy—fewer tools for agents to learn, and less disparate metrics dashboards and consoles to move between."