724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"We started out as a small support team. What drew us to Zendesk was the ease of set up and use. But we also knew Zendesk would grow with us when we grew. Zendesk gives us a sense of comfort knowing that a system is always there for us and our customers to communicate anything. We have something in place that will drive self-service for our customers. Our agents have tons of flexibility and options to care for their customers. And we have greater visibility and exposure to data we’ve never seen before and are improving non-stop."

“Zendesk Support was easy to learn, simple to use, and making changes takes no time at all. Better yet, we don’t need to ask our busy tech team to make changes for us we can manage everything we need within our department.”

“Our representatives are coming up with solutions more and more often on their own, without needing permission. A lot of this has to do with the technology they have access to from our internal tools to the clear communication stream that Support provides.”

“The best opportunities are when you have the support to exceed your customer’s expectation, so that you can anticipate hurdles and give your customer a seamless and pain-free experience.”

“We facilitate relationships between people, like Zendesk. We want our clients to find the perfect match. And at the end of the day it’s all about relationships.”

“Zendesk Support has been a huge success for us. The data we’re pulling from the system is fantastic, and we have more clarity on the requests we receive.”

“Efficiency was our top priority, so I programmed automations and triggers to use Support to its fullest capabilities. I was really happy with our training; it was a really good user experience. We held a couple of quick sessions, and after that everybody was off and running.”

“Honestly, if it weren’t for Zendesk Support, it would take us a lot more time and effort to get through the tasks we have.”

“For us, NPS is more than just a score. We learn a ton from the feedback and apply our learnings so we can design a better shopping and product experience for our customers.”

"It became quite clear as we evaluated each product that Zendesk was the best fit. It met all our technical requirements, was in the cloud, and gave us the flexibility to easily add new teams. Head and shoulders, Zendesk was above the other offerings."

“The look and feel of Zendesk is certainly nicer, and we were able to adapt it as we wanted to.”

"We love Zendesk so much that we decided to use it to provide support within the mobile app. We needed a solution that would be easy to implement and scale fast. We loved the option of using the SDK and building our own responsive web view."

"When we realized we didn’t have a future with our previous customer support vendor, we planned a 4-5 month transition to Zendesk Support that we ultimately had to cut down to only three weeks."