724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Thanks to Zendesk, we know that all employee tickets are routed to the right places, according to different workflows or approval flows. Plus, we have all the data we need to know how well we’re serving our employees and how we can improve.”

"When we realized we didn’t have a future with our previous customer support vendor, we planned a 4-5 month transition to Zendesk Support that we ultimately had to cut down to only three weeks."

"We have the goal of providing a really integrated, streamlined support experience for customers. That made the case to switch to Zendesk Chat really easy—fewer tools for agents to learn, and less disparate metrics dashboards and consoles to move between."

"Considering our current business and our future plans for growth, Zendesk fit our needs exactly. One of the first things our employees noticed is that there’s no learning curve because the solution is so intuitive."

"We want to provide the best support experience we can without breaking the bank. That’s why Answer Bot is another thing we’re looking at heavily, because it helps further that. Anything we can do to deflect people to documentation as a self-service solution reduces the cost of staffing that channel and lets us focus resources on answering the more-complex questions."

"It’s a very beautiful and simple design. Very straightforward. I didn’t really need much training when I first started. Zendesk was quite easy to pick up."

"On the agent side, integrations make their job a lot easier, especially when we’re pulling data into tickets about customers from Salesforce and other systems. As a business, integrations have helped us get a lot smarter about what we’re doing in tickets, and when. The analytics piece is really helpful—things like Insights, and extracting ticket data to our data warehouse—allows us to make better decisions."

"We’re legitimately disrupting the market and are seeing really positive results."

"I’ve always loved how malleable and simple it is to set up Zendesk. We’ve done all kinds of things with triggers and automations to match the system to the way we organize our team, and to filter what agents see and work on. I so appreciate the flexibility of the system."

"Zendesk allows us to treat our colleagues with as much care as we give our customers."

"In the last couple years since using Zendesk, we’ve created far more structure. We’re capturing meaningful data. We’ve grown internally. We’ve seen nothing but growth in our NPS and response times. We’re constantly gathering insights that help us improve our customer service engagement. Zendesk is an influential component in this growth."

"We did have to change a lot of our existing work processes when we started using Zendesk. We had to change the way we communicate. Zendesk forced us to have more rigor in how we approached support. It made us think about, re-evaluate and change our support process so we were more efficient and had more visibility."

"One of the most magical things about Vimeo is how much of an influence our support team has been able to have on our product over time."