724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Thanks to Zendesk, we know that all employee tickets are routed to the right places, according to different workflows or approval flows. Plus, we have all the data we need to know how well we’re serving our employees and how we can improve.”

"I was on Vimeo for about six years before I worked for Vimeo. A bunch of people using the site became internet friends, so it moved from URL to IRL. I truly got my internship with Vimeo through those relationships."

"The apps framework was my draw to Zendesk when we were making that decision. I was advocating for that."

"This was instrumental in reducing our customer interactions, or the amount of customer interactions required. It’s preferable for the customer if they don’t contact us at all. If they have the answer in front of them and it’s easy enough to digest and they can take care of the issue, they’d rather do that than have a conversation with someone."

“We thrive on building something in a way that’s never been built before, and to continue exploring and considering the endless possibilities that Zendesk is giving us in terms of what we can integrate into the whole system. That’s just bloody amazing—I think we can change the way that support is being done in an exciting way.”

“Customer service is vital to Gympass success and can be a game-changer in terms of employee retention and customer loyalty. We are committed to never losing sight of the service we provide and to keep improving our relationship with our customers and partners.”

“We had no good way to keep conversations together, to keep one agent managing a conversation with a customer. So we had regular feedback from our customers saying, ‘Well, I’ve heard from five different people on the same topic.’ Zendesk has gone a long way to help us with that.”

"The technical writers who used to be advisors feel a sense of duty to support our advisors and ensure that we keep a pulse on the voice of the customer."

“Zendesk has been a phenomenal partner and very responsive to our needs. It’s been a fantastic journey growing together, scaling, and figuring out how to provide the best customer experience."

“We want to make as many channels available to our customers as possible. Zendesk gives us a system where the customer can engage with us in the way that they want to, and we then have the capability to serve them all the way through.”

"The challenge was really getting a feel for what Misfit had already built, because we weren’t configuring Zendesk out of the box. Once we understood the existing business rules, custom fields, and the like, we were easily able to turn around and build on top of that to make Zendesk meet the needs of our larger global business in only about a month’s time."

"Black Friday happened three weeks after we launched. In Colombia, we ran out of merchandise in several stores on the first day, but we were able to redirect traffic to other stores using the web widget and chat."

“Zendesk’s Professional Services team was the real driver for our successful, on-time rollout of Zendesk.”