724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"We love the flexibility that Zendesk gives us to automate processes in the background, while keeping everything simple for our customers."

“People can come to us with a problem and have confidence that we can help them solve it through the product experience. And with Zendesk, we can focus on putting ourselves in the customer’s position and help them create the best living space possible.”

“We can easily expand and grow on different continents and be confident that our customer service operation works.”

“Zendesk empowers our Xpeers to do great work. It helps us hear and interact with our customers so we can relate to them, and use their feedback to provide the best financial products, apps, and support for our customers.”

"Some of the features of Sunshine could be incredibly valuable as we grow by allowing more integration with other HeartFlow data."

“The world of CT imaging is very technical and complicated, so we’re trying to help and be proactive with customers, so that they can optimize what they’re doing with HeartFlow, patient-by-patient. That’s been one of the bigger initiatives and why we chose Zendesk it lets us track and respond to customers around every single need they have.”

"There was a ton of Gmail and Outlook addresses that people didn’t even know existed. Putting everything into Zendesk meant we increased the efficiency of workflow routing by over 80 percent."

“Zendesk balanced the usability and customer experience with the hardcore metrics and ticketing. Those latter things are all in there, but that’s not what it’s about.”

“Zendesk offers us a fully autonomous hands-on approach to create new rules or new configurations to use right away, without having to wait for a developer’s intervention.”

“We wanted to go from our startup vibes to a big company structure. We’re getting a lot of assistance from Zendesk in doing that. It’s a game-changer.”

“We always try to instill within our representatives that the size of the company doesn’t matter. What matters is that we get the customer to where they need to be and try to help fulfill dreams.”

"We started researching what to do for fulfillment because Good Morning America wanted us to drop ship everything. We have a warehouse and a dedicated team, but shipping thousands of orders in two business days? We either had to give up or take it as a challenge."

“Zendesk helped Faberlic transform its customer experience into a well-oiled machine. As customers continue to expect better support, we want to give them faster, more personalized answers to their requests.”