724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“The Zendesk team has always kept us ahead of the game. Along with the changes in the industry and support systems, ensuring that we’re ready for innovations and have the right tools at our disposal, should we want to give them a go.”

“Zendesk helped Faberlic transform its customer experience into a well-oiled machine. As customers continue to expect better support, we want to give them faster, more personalized answers to their requests.”

"Switching to a new tool is often scary and tough, but it’s amazing how quickly our agents and administrators become advanced users. They constantly invent new things to do with Zendesk."

“When we chose Zendesk, we wanted a tool that would help ease the life of our agents and our players at the same time. Zendesk has opened a world of opportunity for us to pilot new ideas and make technical improvements.”

“For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation.”

“We make every decision with our customer in mind, and the journey for our customer care team has been about making sure we have a mechanism in place to learn what our customers want.”

“Zendesk provides the visibility agents need to ensure One Medical fulfills its promise to be advocates for members. Its myriad features make it straightforward and easy to see, organize, and track everything so that we can work efficiently and effectively for our members.”

“We treat our users like friends to give them the best experience. Zendesk helps us develop a relationship with the user, which is what we aim for here in customer support.”

“Zendesk was the most advantageous in terms of reflecting the process we wanted and operating costs. In particular, operating costs were the lowest in the simulation result with Zendesk.”

"Our agents don’t have to keep all the channels in mind: today they spend 90 percent of their response time in Zendesk."

"The business rules in Zendesk are very well-developed. For example, we were able to set up special triggers that detect certain topics or mentions and route tickets to the responsible department."

“We’ve been meeting quarterly with our Zendesk team, and with every meeting there’s always something new to consider. In 2018 alone, we’ve implemented many changes that have made working with our customers so much easier.”

“When we went live with Zendesk our customer satisfaction improved. Having all channels in one place allows us to answer questions more effectively, work more efficiently, and that improvement has shown across our KPIs.”