724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"The apps framework was my draw to Zendesk when we were making that decision. I was advocating for that."

“We’re having more and more partners adopt more technology, and doing more online ordering and expecting more prompt service from a call-based structure. Zendesk opened up a lot more doors in terms of being much simpler to use.”

“We let our agents go through product information if somebody really wants to get into the details about a product or when they have a story they want to share with us. It helps build a relationship to invest that time with the customer.”

“For everyone using Zendesk, there’s been only positive feedback in terms of the capability, functionality, and the improvement that Zendesk has allowed for their group.”

“In addition to being better for customers and better from a leadership perspective, in terms of getting better reporting and better data, Zendesk has also been a morale boost for agents.”

"Our older system was very dated so there’s been some quality of life improvements. Zendesk is nice and polished, and it’s very modular so we can integrate and tweak workflows as needed."

"Zendesk was the obvious choice for us because it helps us do our job far, far more efficiently."

"When she left our office, she was quite happy with us. She knows that we didn’t sell the policy to her, but she was happy with our service and the time we spent with her."

"Because I don’t have the Zendesk window open on a day-to-day basis, and that I mostly work via Slack, having Zendesk integrated with Slack allows me to monitor whether certain tickets/customers require special attention to. It is advantageous to have everything in one place."

“The reporting functionality is just phenomenal. With the ticketing capabilities, it’s been a world of difference from where we were. We’ve elevated our service with Zendesk.”

"The learning curve to use it proficiently is probably greater, but very easy for people like myself to utilize from day one."

“We would face a lot of investment and management issues if we didn’t have access to a solution like Zendesk, which can be scaled up or down on both a user and monthly basis.”

“Zendesk has helped us to bring support for two of our most important products into a single system, which creates a consistent customer experience.”