728 Zendesk Testimonials

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

“I no longer dread ticket reviews with the admin component out of the equation! I get to enjoy all of the great parts of them - celebrating awesome interactions, learning new things, observing trends.”

“We make it a priority to serve fast responses to our customers. We want to solve their issues without them needing to go to another channel. Zendesk helps us do this.”

“We just want to make the world a more musical place. What we’re trying to do here is inspire people that have never played to play, or through Reverb LP, to listen to new music and experience music through that lens.”

"We used Zendesk for a long time kind of out of the box. Then as we really started to ramp up and scale, it became easy to see that we were going to need to put some extra customization efforts into building out the way we were using it."

“We felt a huge improvement in our daily routine when we started with Zendesk. We could immediately provide better follow up to clients on their requests.”

"Zendesk is very intuitive. It’s like playing with LEGOs. You have a firm foundation on which you can build with your blocks."

"Zendesk is an amazing tool for us thus far and we don’t see that changing. It allows us to continually improve our Members’ experience."

"We’re an organization that never met a SaaS product we didn’t like, but most aren’t tied together. Zendesk allows us to integrate with our other systems to drive efficiency. It’s one system that meets the needs of multiple groups."

"Zendesk has enabled really good one-to-one communication with the customer."

“We wanted to standardize and use a solution that was going to be super reliable and that would grow with us. We see loads of opportunities for using Zendesk.”

"People noticed that we were implementing stuff that they were asking for. Even on other threads they would say, ‘I saw that you guys did this, that’s so awesome."

“The biggest benefit of Zendesk is that we can customize it exactly the way we need from the triggers, business rules, and automations to the reporting and API. Zendesk allows us to build our workflows just right, exactly the way we want.”

“Zendesk is great because it’s highly configurable, and the data reporting is easy to build, even if you’re not an extremely technical person. And whenever I had a request, I always felt Zendesk was willing to help me get to a speedy resolution.”