"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“When we chose Zendesk, we wanted a tool that would help ease the life of our agents and our players at the same time. Zendesk has opened a world of opportunity for us to pilot new ideas and make technical improvements.”

“Rather than being just customer number 5, we can actually contact people at Zendesk whenever we have an issue. We’re starting to see the results of cultivating that human aspect.”

“We’ve still got the DNA of a startup, despite being relatively large. We appreciate that, with Zendesk, we don’t have to invest a huge amount in our own infrastructure, which would be a limiting factor to our growth.”

"Our value proposition is to deliver amazingly simple experiences. We offer no lock-in contracts. It’s easy to join. There are no hidden fees. The idea is to provide something very customer-centric."

"We spend three weeks to learn about amaysim, and then two weeks of product and systems training. Zendesk is a simple module; it’s easy to learn."

"The simplicity belies what it can do, how you can set it up, and what you can do from a reporting standpoint. It’s great. I have worked with Zendesk so much, and really explored the boundaries of the products, that I feel like I know it inside out. And for …

“Zendesk is a great partner because the products are so simple to use, easy to understand, and integrate with all of our bespoke technology platforms.”

“Now, with Zendesk, we’ve got all this data. We’re absolutely loving it, to be able to dive into the numbers at such a granular level.”

"Not only is customer satisfaction important, but we also monitor whether the interaction fits the way we want to communicate with our customers. There will be times when what the agent says will be in line with the company’s policies, but would not be the best for the customer."

“Zendesk is such an easy tool for agents to work with. It’s really been developed for them it’s fluid, it’s simple where it needs to be, and it’s powerful when it needs to be.”

"With Zendesk, we can set up new markets in a matter of weeks and months versus years. Everything we have is digital, from our customer touch points to our onboarding, and the way we engage with our customers and allow them to manage their subscriptions through our mobile app."

"Zendesk is easy to use because it’s been designed for the agent. That’s one of the great parts about Zendesk it’s simple, not only to use, but also to configure. Making changes is straightforward, which allows us to derive the most value from it. We want to provide a great …

“Zendesk has become a one-stop shop for us, and has allowed us to be strategic in ways we might not have been able to be with other software providers.”