"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Zendesk has given us best practices, and when we need something, they provide us with the answers we’re looking for."

“I was very much in favor of the API the very streamlined, lightweight interface that Zendesk provides, and especially the flexibility that the framework afforded me to realize a new vision going forward.”

“I actually get emails from clients saying they want to thank us for going back on Zendesk, that this is the best thing we ever did.”

"By having only one tool and everything integrated with Zendesk, it’s easier to have a clear overview of what we are all doing. We want all of our third-party support and quality assurance-related vendors to integrate into Zendesk so that we have all information in a single place."

“With Zendesk Guide, everything we need is in one place from an org chart to instructions for setting up a new donor in our system. Zendesk Support allows us to collaborate, report on our resolution time, and even suggest article to help people resolve issues faster.”

“I’m a huge proponent of Zendesk. There have been times when someone said, ‘Hey, we could build our own version of Zendesk’ and I say, ‘No. What are the chances that we’ll be able to make something that can keep up with Zendesk’s innovation?’ Zendesk gets a wealth of ideas …

“We’ve optimized the team for extremely fast response time, so that the customer knows we’re here for them when they need us, and quickly. We lean on macros and text expanders to help make us more efficient, but we think about them more as a base for agents to build …

“That’s the beauty of Zendesk—it doesn’t take a whole lot of IT input, it doesn’t take a whole lot of help, and it’s really easy just using your forms and your knowledge base.”

“We still get about 80 percent of tickets created by inbound calls, so we added a lot more agents for the voice channel in Zendesk."

“We felt there was really only one option that would help Weldbend achieve success, and that was Zendesk.”

“We’re seeing improvements in agent performance, and end users are seeing a quick turnaround time. They submit a ticket, and within the hour, their issue is resolved.”

“Zendesk allows us better mastery of customer service and to execute on a global vision. With global oversight, we know exactly what our priorities are and can identify and remedy any friction points for our customers.”

“Agents began to see the ways in which Zendesk is better suited for us and a stronger solution than anything we’ve used before. The Talk product made the biggest difference for our agents, right away. It was much better, straight from the box.”