722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“In addition to being better for customers and better from a leadership perspective, in terms of getting better reporting and better data, Zendesk has also been a morale boost for agents.”

“Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local business teams.”

“We love the people at Zendesk. We think they’re super responsive, super engaged and really interested in what we’re doing with the product, so much so that they’ve visited our contact center in Wisconsin and watched our agents demonstrate their passion for customer service.”

“We want to be anywhere and everywhere the customer is able to contact us, and build a reputation for providing an immediate response, no matter the day or time. Zendesk allows us to do that and quickly respond to both customers and professionals.”

“What drew us to Zendesk Support was how quickly we could implement and launch the tool, and tailor it exactly to our needs without having to worry about time-consuming customizations."

“With Zendesk’s insights, we have actionable data at our fingertips. We’re able to monitor, control, and deliver consistent, industry-best operational metrics. We not only have world-class support, we have started redefining what world-class support should look like.”

“I hadn’t used a solution like Zendesk before. At first I was intimidated, and then two weeks later I’m setting up triggers and doing everything else.”

“Zendesk is very important and will play a key role in supporting our business customers, helping us to maintain a low churn rate and a high retention rate as we grow.”

“We are delighted with our customer satisfaction levels, especially since Starling Bank is in its infancy. The features of Zendesk’s solution can help us improve further—the sky is the limit.”

“Having everything all in one place, with easier to use products, has definitely been a plus for us.”

“With so many hotels across different regions and time zones, scalability was a massive challenge and there wasn’t always clear ownership for each channel. Our Zendesk account managers were quite good with answering my questions when I first stepped into the role. Zendesk is a really user-friendly platform.”

“Zendesk’s ability to grow with Uber as we launched cities, scaled products, and built our support organization has been key to our customer service success story.”

“Our relationship with Zendesk has been great. I’ve met with product managers from across Zendesk Chat—some from the U.S., some from Singapore—to talk about what an enterprise-level chat solution should look like for us. Those conversations have been so valuable because we’ve been able to share where we think we can unlock growth. Together we’ve shaped some features that are core to our operations.”