"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"The simplicity belies what it can do, how you can set it up, and what you can do from a reporting standpoint. It’s great. I have worked with Zendesk so much, and really explored the boundaries of the products, that I feel like I know it inside out. And for …

“We just want to get everything through Zendesk because of how much we like the product.”

“The concept of a shared ticketing system is valuable for every piece of a support organization. Almost all our customer and shopper communications, HR, Payroll, and IT now go through Zendesk Support.”

“When it comes to customer service, we need to be where our customers are, at the right time and in the right place. Zendesk helps us do just that.”

“We wanted to offer more channels and the best thing to do was to use Zendesk for everything. It was so easy to implement, and it’s flexible, if we need to import data into another system or integrate with third-party tools.”

“We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus.”

“With Zendesk Support, we’re able to answer so many more customer queries and my team loves using it. The analytics information available from Support has proved invaluable to us as we strive to continually improve the service we provide to our customers.”

“Zendesk Chat helps us maintain a positive 90% CSAT so customers are kept happy.”

“I’ve been really happy with how receptive Zendesk is to our feedback. It’s lovely to be able to have open conversations about our experience and to discuss the way forward. Zendesk is a great business partner because I always have a great sense of what’s coming down the pipeline.”

“Live chat was a huge step for us; I was reluctant and I also received a lot of push back from the team. But we quickly changed our tune when we realised just how quickly we can deal with customer queries. It has been a revelation!”

“We had a party when that happened. Now we can stay within the Zendesk world and be able to see all the information that we need. The integration with Shopify increased our efficiency by 15%.”

“Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago.”

“I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go.”