722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”

“I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go.”

“Zendesk is more than support, it’s friendly support. There was a lot of alignment between the way we approach solving problems and what we get from Zendesk.”

“Zendesk Support was so much easier to work with compared to other systems we were considering.”

“It became clear pretty quickly that Zendesk was a clean, powerful tool that could scale to whatever we grow to. I love that I always see proactive development in adding features. We’re like that with our own software—we have to move quickly and be agile.”

“We managed to drive our contacts down to our lowest point ever, and we we couldn’t have done that without Zendesk to give us that insight.”

“We wanted to make every interaction with customers an effortless experience.”

“When our customers speak to us, we want to listen. We’re using Zendesk Support to become a much more customer-centric company, and doing that on a local level, not just through our head office.”

“As a growing digital subscription company, we need to be agile. Zendesk has helped us do just that. We can add a feature or implement a survey in a matter of one week—something that used to take months.”

“It’s very easy for me to recommend Zendesk to the rest of the business unit because I enjoy using it and the agents on the ground enjoy using it. It can do a whole host of things, probably ten times as much as I need it to do.”

“I could list hundreds of things that we’ve done with Zendesk, which you wouldn’t be able to do without such a powerful tool.”

“Excellent customer service comes with having specific goals in mind. It’s important to have the right tools, but you have to have the mindset and ambition to match.”

“Zendesk Support provides us with a clear overview of the most important KPIs for our business. It’s a vital part of our operations at Miinto.”