722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“We let our agents go through product information if somebody really wants to get into the details about a product or when they have a story they want to share with us. It helps build a relationship to invest that time with the customer.”

"Zendesk gives us better visibility into our communication, volume and quality of interactions, and email histories. The reporting allows us to identify trends so we can improve staffing and therefore manage peak times more effectively."

"What I really like about Zendesk, from a user’s point of view, is that all they have to do is send us an email. Then everything is managed behind the scenes. It’s seamless."

“I find information from my sales reps in Zendesk Sell, and information from my support agents in Zendesk Support—those two solutions hold the keys to everything around here. Now both teams have a holistic view of the customer from the solution they primarily work in.”

“The insights we're getting from Zendesk Sell are golden not just to me and my team, but also to executives across the organization and our board members.”

“Features like self-service, forums, and macros were saving us time and Support-generated KPIs kept the team motivated and productive.”

“We went from complete fog—not being able to see two feet in front of us—to open air. Before, we had zero visibility whatsoever. Once we started using Zendesk, we knew where our tickets were coming from and what people needed.”

"Zendesk Explore makes it easy to analyze data by just picking the right chart type for me."

“I love the dashboards that come out of the box with Explore. They give me a birds-eye view of everything I need to know.”

“Since I've started building queries and dashboards in Explore, I've managed to solve for all of the pain points I had with reporting. Turns out, the main things I needed are things you were already thinking about!”

“We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”

“We’re super interested in using Facebook Messenger with Zendesk Message. It’s a medium where you’re used to interacting in a more personal way, and obviously brands are starting to move in there, and I would definitely like for Huckberry to try that out this year.”

"Zendesk has been a huge part of our ability to innovate, and has enabled us to scale—both with Dorm Room Movers and SpaceShip. Launching a new brand seemed daunting, but Zendesk has been instrumental in making it possible. Without adding more agents, we’ve been able to deliver the same seamless customer experience that’s so core to our brand to a new set of customers.”