722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Zendesk is directly contributing to enhancing our customer experience and satisfaction, which in turn improves retention, revenue, conversion, and word of mouth marketing.”

“Zendesk and their willingness to connect with our teams to provide meaningful insights allowed us to make necessary changes to our technical architecture and enabled us to meet the demands as we’ve expanded in volume and users. We wouldn’t have been able to quickly set ourselves up for success without that.”

“We’ve been able to leverage our outsourced care partners and lower our cost per contact because of the rigor and processes we could not have implemented without Zendesk.”

“Our internal team is working on building an AI tool into our applications and creating a connection to Zendesk through single sign-on. We’ll have the AI outside on our support sites and plugged into client products. That’s where the Zendesk content is really going to shine.”

“We saw how our customer service team was working with Zendesk to become more efficient and improve the customer experience, and we decided to bring that magic to our internal employee operations.”

"We continue to offer excellent support with a great CSAT score and impressive response times. But on top of this, we’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before."

“It’s our contact center as a service, so any tool that a Care Center representative needs to service the customer is one-hundred percent integrated into Zendesk. There’s a level of flexibility that you don’t get in other systems.”

“The brilliance of what Zendesk helped us build is that we have all the information so we know when to come into the conversation. It’s that balance between the proactive automated messaging with the more personalized interaction.”

"The chat channel, with the AI-based virtual assistant, has helped us implement our strategy to direct the customer to the most efficient service channels, which allow self-service to resolve queries."

“Zendesk has the potential to be the tool that centralizes the entire service model of the written channel between our clients and the bank, and this includes both servicing service and service from offices. It is valued positively in our application architecture map as an important piece in our strategy.”

“Last year we deflected almost 8,000 tickets due to self-service enabled by Zendesk. That amounts to about $1.3M saved due to the reduction in tickets.”

“Zendesk Advanced AI has provided us with tools that save agents time, make their job easier, and empower them to make really good decisions day to day. Because of that, I have a team that really enjoys coming to work.”

“We implemented Zendesk AI earlier this year, it’s ready straight out of the box, and everyone knew what they were doing. It’s really intuitive, we didn’t have to change any core processes, it is just another button that will help you and show you the information.”