722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Zendesk is directly contributing to enhancing our customer experience and satisfaction, which in turn improves retention, revenue, conversion, and word of mouth marketing.”

“The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box.”

“The Zendesk launch was one of our largest projects in many years. The overall success of the project can be attributed to the partnership, skill, and professionalism of the Zendesk folks. That made all the difference.”

“Whether you’re a frontline agent answering tickets, or you’re administering the system, it’s much easier to trust the numbers and know it’s an accurate reflection of how things are going. We now have a single source of truth.”

“We integrate with Salesforce and other tools, so we’re able to collaborate with different resources and teams. We can provide them with actionable data and insights that we didn’t have before. The Salesforce integration unlocks a lot of information for our sales assisted users, and lets us pull all the information we need to drive business rules, triggers, and automations.”

“If we had not implemented the self-service strategy, we would probably have had to increase our budget another 25-30 percent over what we spend today to handle the increased volumes.”

“Why have we stayed with Zendesk for so long? Mainly because of the great collaboration with the Zendesk account teams and because the platform is so user-friendly for our agents. There is an option to customize just about everything to meet the specific needs of our business.”

“Zendesk is really the hub of our entire support operation. Everything builds off of that. If we can just integrate something with Zendesk, then we've got this magical pipeline of data and information.”

“We are able to drive more reporting with Zendesk and show executive leadership that support is a revenue-generating center, in addition to improving customer satisfaction and member engagement.”

“We wanted to consolidate and optimize our tech stack. We saw cost savings by moving away from our previous chat provider and switching to Zendesk’s full suite of services for our support model.”

“The Zendesk platform has played a big part in increasing our CSAT score, which has allowed us to better brand ourselves and build trust with our customers, which has positively impacted our revenue. Within the first year, the CSAT score increased 110 percent."

“The power of Zendesk is having one centralized platform. In my experience, that’s where it really shines. Having everyone work on the same tool makes all the difference from an operational perspective.”

“The goal was to fully integrate all of our support services–chat, ticketing, and eventually phone–in the same application. I did my due diligence researching vendors, and Zendesk had the best product.”