728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“The biggest benefit of Zendesk is that we can customize it exactly the way we need from the triggers, business rules, and automations to the reporting and API. Zendesk allows us to build our workflows just right, exactly the way we want.”

“Our team primarily serves customers through live chat and email. We try to leverage those real-time conversations and real-time engagements to make that personal connection, which is so meaningful to parents.”

“There’s been a 63 percent usage of digital engagement – a channel we didn’t have before. It’s given customers the option for self-service, where it makes sense, and reduced the burden on our clients seeking simple answers from us in an 'analog' way.”

“Zendesk is directly contributing to enhancing our customer experience and satisfaction, which in turn improves retention, revenue, conversion, and word of mouth marketing.”

“I wanted to completely overhaul the way we communicate with customers. What we needed was an external platform that would bring our channels together, make everything more transparent, and also make life easier for our employees.”

“It was a pleasure to work with thyssenkrupp. Both sides have benefitted from this great collaboration, thanks to straightforward and friendly communication. Leafworks is proud to support thyssenkrupp to improve its CX and achieve its digitalization aims.”

"With the Zendesk Suite, we're better equipped to collect data, ask pertinent questions, and provide improved information to our customers through tickets. With the TSM, JIRA, and Slack integrations, details on completed field technician tasks are automatically related to customers. With integrations with TSM and Jira, data on tasks are more easily escalated to internal departments, and details on completed jobs are automatically relayed to customers."

"Zendesk enhanced several areas of our business—not just customer support. For instance, our sales and account management teams use it as an ordering system. Before, this was handled through lengthy email chains. Now, when an order is raised, it's logged through Zendesk, streamlining the process for our outbound logistics team."

“We’ve been able to really slow our spending growth because we don’t need to take away internal resources that could be driving revenue.”

“We saw the ROI right off the bat, specifically in time saved on our roadmap, as well as savings on precious ClassPass engineering resources.”

“Zendesk has become vital to EBP. The solution is very popular amongst our teams and it follows us through all our projects. At once robust and flexible, it can grow with us.”

“With our hypergrowth, we count on Zendesk to provide immediate support when we’re implementing a new solution or tracking customer interactions. It’s easy to share information internally and iterate quickly.”

“Custom objects give us the confidence in knowing that everything is being updated in a uniform way, everything is displayed in a uniform way, and people are working the same across the board, making it an efficient use of everybody’s time.”