728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“We went from complete fog—not being able to see two feet in front of us—to open air. Before, we had zero visibility whatsoever. Once we started using Zendesk, we knew where our tickets were coming from and what people needed.”

“Most businesses are sitting on a data gold mine within their customer profiles. We use Zendesk and integrations to get data on customer interactions that no one else is collecting.”

“Zendesk has always been easy to use, with add-ons and integrations that have benefited our growing team over these years. We know that Zendesk will be able to scale with our business.”

“Zendesk facilitates care. It creates a seamless experience where the customer has everything proactively available to them, which reduces inbound communications to the support team.”

“As a new startup, things are changing on the fly. With Zendesk, we are able to make changes very quickly without IT involvement.”

“We explored other CX solutions, but none of them had the in-depth reporting and insights, automated features, and community support that Zendesk offers.”

“Zendesk helps reduce friction in our ticket escalation process by empowering teams to collaborate and share information smoothly, which creates a better experience for agents, brokers, and customers.”

“Our Assist lead helped us discover the ‘why’ behind our methods so we could implement new functionality and corrective measures using Zendesk to its fullest potential.”

“We started sharing a KPI report with our leadership and that really put our team on the map. All departments now have greater insights into the trends we are seeing, which is helpful in driving improvement plans across the business.”

“It’s really powerful for our agents to easily see help center information on the same ticket interface without having to leave the window. They don’t have to jump to multiple tools to get the information they need. It’s all there In Zendesk for them.”

“Zendesk has always been able to keep up with the changing demands of our customers which means we’ve been able to adapt easily, too.”

“Our goal is to ensure that agents can access as much customer data as possible. We love Zendesk because their API allows us to explore ways to get customer data in front of agents in ways that create a smoother, more personalized experience.”

“Zendesk helped us scale at rocket speed and allowed us to pilot this rocket as most of the solutions provided by Zendesk are so easy to implement ourselves. We migrated all our customers from 50+ countries in a matter of days without the need for developers.”