728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“The biggest benefit of Zendesk is that we can customize it exactly the way we need from the triggers, business rules, and automations to the reporting and API. Zendesk allows us to build our workflows just right, exactly the way we want.”

"Zendesk has definitely made it easier for us to cater to our business as a technology team. The architecture is simple, and we can deliver customer-focused features quickly. We can build any feature requested by our team or our customer because of the flexibility we have with the platform."

"If you don't have visibility of exactly where an order has gone wrong along the lifecycle, you're trying to fix problems that might not be there. Zendesk has allowed us to be very targeted and intentional with how we go about solving problems along our complex supply chain. It’s definitely a game-changer."

“One of the reasons that Zendesk was so appealing was the fact that it connects to a lot of other systems. Being a technology company, it was crucial that we had the capability to be able to grow with other services.”

“I cannot speak highly enough of Zendesk and the integrations and third-party apps you have. If you don't have an out-of-the-box solution for it, you have a partner that provides a solution for us.”

“Zendesk allows a kind of seamless, overall communication platform between agents, as well as interaction with operations up in, say, Sonoma County in California.”

"With Zendesk, we have obtained great reporting and visibility, refined our processes through automations, identified personnel skill gaps and eliminated our backlog. We have become more efficient and we can tackle more with less."

“We are looking for a platform to keep our focus on the customer, eliminate friction with the consumer and make the service more fluid.”

“The partnership with Zendesk resulted in an increase in customer service performance. There was a 16% increase in team productivity.”

"I can always count on the Zendesk team to reply quickly if we have any issues. I absolutely love working with them. They have also provided opportunities for networking with like-minded companies through Zendesk programs, which has been great."

“Out of the box, the Zendesk Suite is really powerful. You create your account, plug in a few things, and just get going–which is awesome. And it goes all the way to heavy usage of the API, and even past that is writing custom apps.”

“For us, Zendesk is a necessity. I don’t think we would have seen Workrise grow to where we are now had we not made the transition onto the Zendesk platform.”

“With Zendesk Suite, we can securely provide near real-time support for customers across our platform and all of our service channels, integrating multiple teams. Being able to quickly and efficiently share data across teams in a secure way is paramount.”