728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“We went from complete fog—not being able to see two feet in front of us—to open air. Before, we had zero visibility whatsoever. Once we started using Zendesk, we knew where our tickets were coming from and what people needed.”

“The voice of the customer data from Zendesk is so powerful, we’ve been able to work smarter and cut unnecessary steps from the CX process. That ultimately helps reduce return rates and increase customer retention.”

“Our close rate on sales has gone through the roof, increasing at least 75 percent. It’s a massive improvement, just based on the fact that we can respond quicker and nothing gets missed because it all goes through messaging.”

“Thanks to Zendesk, we know that all employee tickets are routed to the right places, according to different workflows or approval flows. Plus, we have all the data we need to know how well we’re serving our employees and how we can improve.”

“Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we communicate with our partners, and how well our platform performs.”

“We were able to decrease our wait time to roughly 40 seconds, and nearly 100% of tickets are resolved in a single touch.”

“The fact that Zendesk is able to integrate with other tools and technologies we're using means that we have great transparency on all metrics, and we're able to make decisions very quickly. We are able to launch and roll out new channels at the speed we need to.”

“As time passed by, we started to think about how to maximize the use of Zendesk through integrations.”

“One of the most important things Zendesk has helped us with is scaling fast. Despite having phenomenal growth, we didn't encounter any issues using Zendesk. It was really easy to onboard new agents and get them up and running very quickly.”

“Sunshine Conversations is the keystone of the scalability of our customer service operations, breaking down barriers and adding value in every single interaction between the customer and the customer service agent.”

“The driver for us in moving to Zendesk was to empower our customer teams to be much more hands on in the development of ticket handling processes and configurations. Previously, when we used Salesforce Service Cloud, this all had to be done by system admins.”

“We were looking to consolidate all 10 brands into one platform. With so much transformation happening, we wanted to create the best experience for our agents and drive more efficiency and productivity. And we needed to do it quickly.”

"With Zendesk, everything is in one place—you don't have to open separate tabs for your phone system, customer information, and trouble tickets. You can go through your workday in one place and quickly find what you need. This eliminates decision fatigue because you have everything at your fingertips."