"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."
It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.
“The data we get from Zendesk has allowed our team to implement operational change that reduces inquiries,thus providing a smoother customer journey and experience.”
"With Zendesk, everything is in one place—you don't have to open separate tabs for your phone system, customer information, and trouble tickets. You can go through your workday in one place and quickly find what you need. This eliminates decision fatigue because you have everything at your fingertips."
"Growing companies sometimes reinvent the wheel—they do things themselves and end up with a tool that is poorly maintained or not documented properly. My advice would be to find an existing solution that works for you and is in line with your desired workflows so that you can focus on your actual strengths."
“As the migration of telephone voice support to digital service channels like chat and WhatsApp increases, our aim is to continue to extend Zendesk across our entire call center.”
“We chose Zendesk because we viewed it as the best platform available to meet the needs of our employees. Thanks to the great support and adaptability of the software, we have been able to seamlessly evolve our use of it to meet the company’s needs.”
“The fact that we can save any amount of time using Zendesk and AssetSonar together means that we can devote more time to improving our systems. The combined value has been exponential.”
“We conducted a thorough vendor analysis of 10 to 15 customer support platforms. We scored each one based on our requirements and use cases. Zendesk had the winning formula, supported by price, customizability, and robust APIs.”
“Zendesk reporting gives us the data we need to learn about our customers. Collecting all that data in one platform is going to help us grow our company and improve the guest experience.”
“The Zendesk AI agent is perfect for our users that need help when our agents are offline. They can interact with the AI agent to get answers quickly. Instead of sending us an email and waiting until the next day to hear from us, they can get answers to their questions right away.”
“Zendesk set us up for success, empowering us to scale to meet the increase in volume without jeopardizing the quality of support customers received.”
“We have the Zendesk integration for both Facebook and Twitter. So if any of our members send us DMs on either of those platforms, those are converted into tickets and then our agents are able to reply to those straight from the ticket queue.”
“In Zendesk, agents can see the complete history for each support ticket on one screen, which creates a seamless experience for customers and agents. Productivity has increased and agents have become 30 percent more efficient.”
“After using a homegrown system, moving to Agent Workspace in Zendesk was like arriving in the 21st century.”
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