728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“The best opportunities are when you have the support to exceed your customer’s expectation, so that you can anticipate hurdles and give your customer a seamless and pain-free experience.”

“I love improving systems and making things more efficient, so I am extremely proud of how we have been able to implement Zendesk for our fast-growing e-commerce business to deliver exceptional customer service.”

“We wanted a platform that gives agents a better experience, and leads to better CX. Zendesk was a great choice.”

“Before Zendesk, we were working out of spreadsheets. It wasn’t scalable. People were contacting the same customer twice. It wasn’t working.”

“What we had before Sell was tons of spreadsheets. That was not scalable. Every new internet request was generating a Support ticket. But if you opened Support and saw 30,000 tickets, you wouldn’t know how many of those tickets are customers at stage one versus stage two or stage three. I needed that at-a-glance pipeline visibility.”

“Zendesk helped our team both survive and also thrive in a fast-growth stage. I’m really, really grateful for what Zendesk has done for us.”

“Zendesk enables a faster first response to our shoppers and helps us onboard our merchants onto our platform a lot quicker.”

“Ticket reviews are one of those important factors in keeping a support team sharp but often fall aside when the process is cumbersome or complex. Zendesk QA has made it easy for us to integrate these into the natural course of our work, and it’s exciting to have a tool that feels like it’s designed to make this process simple, easy, and repeatable.”

“I no longer dread ticket reviews with the admin component out of the equation! I get to enjoy all of the great parts of them - celebrating awesome interactions, learning new things, observing trends.”

“We implemented chat to make sure customers didn’t need to wait and some questions could be answered with a straight-forward ‘yes’ or ‘no’. That’s our philosophy, we want to be fast, but have agents that actually care and empathize with our customer on the other end of the phone.”

"We found the Zendesk solution to be very easy to use. It offers lots of information we need to optimize our everyday work and provide a better customer experience."

"Zendesk has given us a complete, one-stop solution that provides a 360-degree view of all our customers. It also allows us to interact with one another across departments, for example between Sales and Support. You can't get much more transparent than that."

"Chat automation led to better, faster support, and even more options for customers to self-serve."