728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“When it comes to customer service, we need to be where our customers are, at the right time and in the right place. Zendesk helps us do just that.”

"We were looking for an omnichannel experience, we were looking for AI and we were looking for self-service to aid cost reduction, but we also wanted to uplift the customer experience."

"We are a support team of 66 members, but with Carla we are 67. She’s already an agent here, and we even want to promote her! We expect her to take on the work of four or five agents in the coming years."

“QA volume per agent might seem small but it can have a significant impact on the customer service quality."

"After implementing Zendesk WFM, we improved agent efficiency by 75%, reduced resolution time by 80%, and increased performance from 25 to 44 tasks per person—all leading to faster, better customer service."

“Even if the AI Agent isn't resolving queries, it frees up agent time to work on the more complex issues. It will collect order IDs, ask for a picture upload if something is faulty, and it’ll do all of that legwork upfront.”

"We currently have 81 salons and are going to grow to 160 this year – without growing our reception staff. And with automation, we’re able to do that while offering way better CX and getting higher reviews."

“Zendesk is already known for its CX work and performance, so we wanted to show how it can be extrapolated and brought to other Thrasio teams over time.”

"Good customer service plays an important role in keeping customers happy with our products, optimizing their use of our products, and driving recurring business.”

“It’s hard to imagine delivering the kind of scaled support we have today with the same level of efficiency without Zendesk."

“Zendesk really helps us prioritize different tasks that are coming in based on the support entitlement. The ability to have all that information within the Zendesk system has been super helpful for us to grab and go, to help customers and increase efficiencies.”

“We now have actionable data to constantly improve our operations and measure CX."

"Zendesk helps reduce friction with our customers, so we can increase adoption. We can drive stickiness with those customers, so Zendesk certainly complements the overall support experience for the brand, as a cornerstone of our ticketing system and a general system for support."