728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Zendesk Explore makes it easy to analyze data by just picking the right chart type for me."

“Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal."

“With Zendesk AI, we are able to offer improved self-service, reduce resolution time, and boost efficiency. AI takes care of repetitive inquiries leaving us with more time to focus on issues that require more personalized service."

“If you want to be customer obsessed, you need a tool that you can trust to not only give you the right information, but also let you access it in the easiest way. That’s where Zendesk is a differentiator in the CX space.”

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered and was really straightforward for us to enable and test."

“Zendesk AI certainly improved our understanding and appreciation of what a well-managed AI solution can give our organization. We see that AI is going to improve the quality of our contact resolution, the efficiency of the team, and the overall customer journey.”

“Zendesk Advanced AI has simplified the lives of our agents, particularly in challenging situations, and simultaneously reduced administrative costs.”

"Many people are familiar with Zendesk, which has made it easier to onboard many new users and work with different partners. And since we’ve had it around for nine years, it’s generally easier to train employees in trying out a new workflow or system. This has really helped us in our expansion over the years."

“The great thing about Zendesk is that it’s such a common tool and so easy to build for. We can go into the future knowing we won’t be left behind, because anyone building new tools and new functionality with AI is going to make sure it works with Zendesk.”

“We serve up to 70,000 tickets per month with a very small group of people, so having an easy-to-use platform is important. Since moving to Zendesk, functionality became way more stable and we now answer 98 percent of our calls.”

“We had different systems for ticket communication, chat, and phone, so we couldn’t see one single source of truth across all interactions. We needed to unify our support teams around the same system and the same reporting, and we were able to consolidate all three channels in Zendesk, which is amazing from a support perspective.”

“The replacement process was fast and easy."

"To scale effectively in a smart way, employers need to deliver solutions that enable self-service. Our goal is to make this as easy as possible using technology, and Zendesk has served this purpose."