728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“We are looking for a platform to keep our focus on the customer, eliminate friction with the consumer and make the service more fluid.”

“We were seeking a customer service software solution in which everyone at DES—not just agents—could go to the platform and find answers.”

“Zendesk is so user-friendly. The support was easy to figure out, and setting up the ticket structure and forms was straight-forward and simple, helping us maximize our team’s workflows and increase efficiency.”

“Customers value the transparency. They can log in, manage their tickets, and see the status on their tickets.”

“We’ve implemented Zendesk with DevOps. That allows us to create work items, track every detail on a ticket, and report it out.”

"Zendesk brings more consolidation of tools, more insights into customer experiences, more empowerment for our teams, more communication channels, and more assistive technologies. Our internal communications and our approach to technology have been streamlined, positively affecting our return on investment."

“We’re trying to understand these new patterns and new ways customers are interacting with us, so we can adjust our staffing and scheduling agents appropriately. Because we support multiple time zones and six distinct languages, we have to make sure that those are covered by the right agents.”

“I can now start doing what workforce management professionals are supposed to do–planning, looking to the future, and strategically positioning the business so we can continue to grow and meet our goals.”

"Agent productivity is up by 50 percent, which results in agents spending more time solving customer queries."

"We were able to comply with tight legislative requirements while maintaining excellence in customer service."

"The ACPC Online Helpdesk which serves as the ACPC's public assistance desk aims to streamline and make responses to inquiries more efficient and effective."

“DA-ACPC’s mission is to develop and advocate policies and orchestrate programs that will enable farmers and fisherfolk to access sustainable financial services. To do that, we partner with government and private financial institutions. Our goal is to not only provide one-time financial support but to make credit sustainable in the long run.”

"Bringing on Zendesk has shown us how we can scale, and that's really given us hope to say, 'Okay, this is the way forward to do this."