728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Zendesk Explore makes it easy to analyze data by just picking the right chart type for me."

“Zendesk integrations provide great visibility into the business and help drive one-touch interactions.”

“A good reputation is essential in the courier industry. That’s earned through effective communication and customer service. Providing great service is not as simple as ‘pick up and deliver’. You need to pick up, communicate, and deliver. Communication is vital for success.”

“We built functionality and operate Zendesk workflows to get calls and chats answered within 30 seconds or less. We’ve heard from our customers that they love how easy it is to quote in our system, and that’s helped build our reputation.”

“I’ve always been a big Zendesk fan. Zendesk has really easy APIs and systems. That allows us to do a lot of things that you just can’t do on other systems.”

“Using Zendesk has helped us keep headcount low as we continue scaling. It was really important for us to not rely on dev resources for our product and to be able to implement Zendesk ourselves.”

“Having a proper Zendesk admin, guiding us through many changes and updates, has helped us free up bandwidth for other things, and drastically improved the quality of our reporting, tagging system, macros, triggers, and automations."

“Shaving off a few seconds here, saving a click or two there, that adds up over time and two clicks becomes a hundred, a thousand clicks within a week. That kind of efficiency adds up really quickly when you have that much activity on a platform.”

“We were looking for something that would take us into the future with best-of-breed tools, and Zendesk fits what we were looking for more than anything else.”

"By implementing Zendesk, we found more efficiencies. Now we’re staying on top of tickets, responding faster to customers, and getting through more tickets.”

"Once you understand how to leverage Zendesk’s features, it empowers you in ways other solutions don’t. The payoff, in terms of relevance and functionality, is significantly greater."

"With Zendesk, we are able to set priorities, gain clarity, create a centralised knowledge base, and make informed staffing plans."

"With help from Zendesk, we were able to scale our support team while maintaining an optimized headcount and lowered costs."