728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Our close rate on sales has gone through the roof, increasing at least 75 percent. It’s a massive improvement, just based on the fact that we can respond quicker and nothing gets missed because it all goes through messaging.”

“There were a lot of shortcomings with the previous solution, because we couldn’t get the full messaging history or properly track different ticket queues–things that were super important to us. We sorely needed the ability to create a better help center and documentation. So we chose Zendesk and haven’t looked back.”

"We’re continuously launching new products and features and expanding into new markets, and Zendesk gives us the flexibility to scale based on our needs."

“Our company has successfully bounced back from the COVID-19 pandemic and our revenue is growing. Zendesk has helped us organize our customer support, reports, sales and leads very efficiently. We can now find relevant information at the click of a button.”

“Zendesk’s solutions are very intuitive. With a simple and straightforward design, our employees found it easy to familiarize themselves with its capabilities. Zendesk’s support team is always there if we need them. Our partners at NewWave were very instrumental in the successful implementation. We wouldn’t have made it without them.”

"The best thing that Zendesk offers is the customizable dashboard. We have a single place where we can look at all our customer touchpoints."

"Zendesk’s plug-and-play model helps us in a lot of ways. The support system, the services we are getting from Zendesk are excellent, which is why we choose to renew every year."

“Zendesk has helped our teams work smarter, which has improved overall customer experience. By aggregating all our channels into one interface, it allows for a great omnichannel experience. We also don't need to switch between different platforms to assist customers on the channel of their choice, which retains their interest in digital services.”

"Zendesk gives us deep insights and real-time reports into both agent and customer behavior that has guided decision-making and business plan formulation. The impact of Zendesk on the digital service strategy for MTN Ghana has been very positive and we look forward to future enhancements and a great partnership."

“Everything we do is centered around customer experience. Although some customers still prefer to use traditional channels to access service, many are using data and digital tools such as apps and web services a lot more – a phenomenon that has seen a boost during and after the Covid-19 pandemic. That’s why we’re now providing a number of digital channels that offer ease and convenience.”

“Zendesk is a key player in providing great service across all our digital touchpoints. It means we now have the foundation needed to accelerate our digital transformation through the implementation of self-service solutions like our chatbot, which is currently being implemented on our apps (Ayoba & MyMTN app).”

“The app integration is probably our strongest use of Zendesk. Being able to text back and forth with customers makes the business feel super personal. I am absolutely positive that enhances our sales conversion rate dramatically.”

“Zendesk Sell has an intuitive user interface, competitive pricing, excellent security, and a variety of must-have features for a small sales team.”