728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Our close rate on sales has gone through the roof, increasing at least 75 percent. It’s a massive improvement, just based on the fact that we can respond quicker and nothing gets missed because it all goes through messaging.”

“What I like about Zendesk is that it lends itself to an iterative approach that we can build and tweak as we go. Zendesk is easier to interact with, it has a cleaner, more modern interface, and it is easy for us to tailor it to our needs.”

“Zendesk helps us grow and evolve. We gain deep insight into how efficient our support team is in providing assistance and we reconfigure those metrics to examine business processes and improve customer satisfaction.”

“Zendesk enables the support team to provide exceptional service to clients. Those positive client relationships help boost renewals, which directly impacts the wider business. Today we have an industry-leading renewal rate.”

“Having a multichannel platform that enables a 360º view of the customer journey on a single screen brings a differentiated experience to our agents, facilitating the traceability and history of services for every customer."

“The partnership with Zendesk added greater intelligence to the CX processes and allowed us to understand in depth the concerns of our customers. Whether partner companies, suppliers, or customers, everyone has easier access to our business.”

“Zendesk’s Premier Enterprise team is always looking for alternatives, so they can provide many viable solutions when I have a problem.”

“Zendesk responded very well to the 'boom' in calls during the pandemic and was instrumental in keeping our customer interaction agile.”

“Flexibility and scope allowed the Zendesk tool to be incorporated into the daily routine of several areas of Genial.”

"The partnership with Zendesk has helped us realize it was possible to boost relationship management even further and fully explore the enormous potential of the CX platform."

“Zendesk fit well into our customer-focused structure and helped us organize our business around service channels for investors.”

“We are building out Zendesk as the single source of truth for support messaging and communication. In order to best serve our users, we need as much context as possible at our fingertips.”

“Besides contact form, live chat, and help centre, we’ve also introduced mobile messaging and social media touchpoints. Having them all integrated into Zendesk allows our agents to manage them easily in one place.”