728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Before Zendesk, we were working out of spreadsheets. It wasn’t scalable. People were contacting the same customer twice. It wasn’t working.”

“We are now focused on providing agents with training in soft skills and critical thinking to take them to the next step in their careers, along with introducing ticket automation so that we can give all our attention to important customer questions and problems.”

“Our policy is to have a human touch when replying to an inquiry. Zendesk has made that possible, increasing our efficiency through an automated system and enabling us to reach out to customers personally.”

“Since implementing Zendesk, we have mastered communication with our customers, which has helped create a concierge-like onboarding experience that has reduced the need for support emails by 10 percent.”

“We aimed for operational efficiency for the agents and managers. Zendesk was easy to use and provided valuable analytics and reporting.”

“Thanks to Zendesk Sell among other investments, we have unlocked new sales capacity. Our sales reps now have 80 percent of their time freed up for proactive selling, up from just 50 percent before. As sales leaders, that’s something we greatly appreciate and value.”

“We have managed to reduce the time of the onboarding process from 100 days to 80 days, which translates to a 20 percent improvement in speed to revenue.”

“What I am most proud of is that we are the ones in charge of our success with Zendesk. Zendesk has provided the operations team with invaluable tools and enabled us to be self-sufficient without dependencies on engineering resources to implement task automation and optimizations for our processes.”

“I am very thankful to Zendesk for helping us automate tasks with tools like Round Robin, make things easier for our team and free up some time from manual tasks and focus on our priorities.”

“In a fast-paced company like ours, having the flexibility that Zendesk offers on so many levels is really the key to moving as fast as we need to.”

“Agents have the opportunity to save accounts or to upsell accounts. If you think about your support organization only as a cost center, you’re not thinking big enough.”

“By leveraging Zendesk triggers and automations, we doubled our efficiency and cut our response time in half, without increasing CX headcount.”

“In a matter of weeks, we were able to integrate data—like when a customer bought a shirt, the specific shirt they bought, their exact size, and even their birthday right into Zendesk Support.”