728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Before Zendesk, we were working out of spreadsheets. It wasn’t scalable. People were contacting the same customer twice. It wasn’t working.”

“We’ve had a massive number of upsells as a result of using Sell. The success team is now part of the sales team instead being an afterthought. Our success team absolutely loves Sell.”

“Engaging teams on one platform is helping us build consistency in terms of governance, protocols, knowledge, and vocabulary. That empowers our customer service folks to provide a confident and consistent answer to queries and a common support experience.”

“Having data and insight into what people are asking about and how they are contacting us is an enormous win. We never had any robust CX metrics until we implemented Zendesk.”

"We need a robust, flexible system like Zendesk that connects to different tools used by government bureaus as well as outside vendors and contractors.”

“Zendesk gives us the flexibility to build in automations and integrations, so we can reduce the number of staff handling each issue and increase cost savings.”

“Zendesk has done a really good job at providing us the best tools and advising us about the best customer service practices. They guided us to where we are now and will definitely help us power our future growth.”

“With one Zendesk improvement, we will be able to reduce the number of full-time customer support specialists by five at the end of 2022, given our current growth rate."

“Zendesk has helped us get a handle on our multiple customer service channels and organize our diverse queries. We can now come up with more coherent processes internally, and these are reflected outwardly towards our customers. Overall, both our agent and customer experience have improved dramatically because of Zendesk.”

“It took us less than a week to get Zendesk up and running, and less than three weeks to integrate with Jira, Salesforce, and Dialpad.”

“Insights uncovered through Zendesk’s reporting and analytics software have made it possible to analyze our operations and spot any inefficiencies. Our first response time is more than 50% faster because we see the high-priority action items.”

"Customer experience is now at the heart of every company’s decision-making approach to prioritization, and it is the best source of its competitive advantage. It’s about using the right customer experience technology to understand our customers deeply and drive impact. We are very lucky that the Zendesk team shares our vision. On the one hand, Zendesk has allowed us to run excellent customer service operations aligned with our customer experience strategy, while going through the journey alongside us to advance and sustain our customer experience leadership."

"Last year, we had 7 million interactions with our customers which represents how vital GCash is in the day-to-day lives of Filipinos. Zendesk has helped us see the granularity of these interactions and deeply understand the intents and sentiments of our customers. It has enabled us to see beyond the demand and paved the way in providing richer insights and creating a more positive experience to our customers."