728 Zendesk Testimonials

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

“While many retailers are targeting the tourists and expats in the Middle East, our biggest brands are focused on catering towards the Gulf female community and in fact, we are one of the largest private sector employers of women in Saudi Arabia. As part of this, the lifetime value of our customers, and building customer loyalty and trust, is critical to our growth and brand reputation.”

“We are new players in the market, but despite that, we recently won an award for Best New Call Center in 2021. Zendesk played a key role in this by helping us be more efficient and more customer-friendly. It helped us get the information right, which helps us resolve tickets faster.”

"When you're handling thousands upon thousands of tickets, AI gives you a better way to understand and keep a pulse on what is happening with your customers.”

“Their platform gives us the ability to take apart every single ticket, look for trends, and find new ways to help our customers succeed. This insight into what our customers are asking for is a huge benefit.”

“In one of our first conversations with Zendesk, we heard, ‘We can help save you money and do this smarter and better.’”

“Our customers have been really happy with our service since we implemented Zendesk, because all the customizations help create a smooth experience.”

"We constantly monitor agent efficiency through Zendesk with our custom dashboards. We have decreased our full resolution times and first response times by 90 percent this year.”

“We once looked for another CX system and analyzed the functionality and options available. Compared to all the others, Zendesk was the best.”

“The data we get from Zendesk has allowed our team to implement operational change that reduces inquiries,thus providing a smoother customer journey and experience.”

“With Zendesk Guide, we’re able to build a comprehensive FAQ page where customers can get answers quickly. So it’s great to see that even as we’re getting bigger, we can still get better and faster at solving customers’ queries.”

“The shared ticketing system in Zendesk is instrumental in removing bottlenecks throughout the customer journey. Having an audit trail helps us understand every issue, make informed business decisions, and keep our operation teams working seamlessly within one interface.”

“With Zendesk, we’ve been able to greatly improve our operations and customer experience. We’re always getting good feedback from both existing and new users, and that has helped us grow our customer base.”

“Our users have faster access to information about how to set up campaigns or import contacts faster, because these are basic knowledge the Zendesk AI agent can provide on demand without needing human intervention.”