728 Zendesk Testimonials

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

“We started sharing a KPI report with our leadership and that really put our team on the map. All departments now have greater insights into the trends we are seeing, which is helpful in driving improvement plans across the business.”

“The support of Zendesk has been key to our success as they’re constantly providing suggestions for ways to potentially increase agent efficiency or new tools we could use."

“Zendesk has given us a competitive advantage when bidding for new contracts. Unlike our competitors, we’re innovative and agile. And in today’s changing landscape, agility is everything.”

“From seamlessly integrating with our back-end systems to revamping our help center and inspiring us to pursue our chatbot initiative—our partnership with Zendesk has had a significant impact on our ability to scale. Despite a continuously growing customer base and ticket volumes, Zendesk has enabled us to maintain service quality while saving our agents months’ worth of time annually.”

"We’ve been able to quickly gather the data we need to help donors and patients understand our impact. Zendesk’s flexibility helps us configure the platform to do exactly what we need it to do.”

“Zendesk helps us transform the real estate industry and introduce a new way of buying and selling property.”

“Based on customer feedback, we bring new ideas to the organization and identify necessary improvements in other departments."

“Zendesk is designed with the agent in mind, and our agents have often remarked that it is very easy for them to pick up after just one or two training sessions. They are able to quickly see the benefits it offers and we have received great feedback on not only its ease of use but how it has tangibly helped them reduce response time.”

"Zendesk has given us better processes, better mobility, better reporting—better everything."

“The time we saved in not having to manage our server alone made the move to Zendesk worth it.”

“Our workflow before Zendesk was very much over-the-shoulder. Hey, did you get back to this person?’ And now we have a way to do that remotely in a distributed fashion.”

“Zendesk is extremely easy to implement and it’s quick. It's a no brainer at the end of the day.”

“Zendesk is a BAA compliant platform that expedited our workflows a lot. We don’t need external tools anymore to provide data or get data from customers. We can now do everything directly in Zendesk.”