728 Zendesk Testimonials

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

"On the agent side, integrations make their job a lot easier, especially when we’re pulling data into tickets about customers from Salesforce and other systems. As a business, integrations have helped us get a lot smarter about what we’re doing in tickets, and when. The analytics piece is really helpful—things like Insights, and extracting ticket data to our data warehouse—allows us to make better decisions."

“Zendesk has simply made our job so much easier in maintaining our high standards both prior to and throughout this pandemic. We have more visibility seeing trends from our customers and tracking what our internal teams are doing. At the end of the day, we can ensure a more well-rounded experience so our customers–be it a teacher, student, administrator, or parent–can find the support they need quickly.”

“Our resources have been used by record numbers since the pandemic with teachers working from home, students accessing our product remotely, and all of our support team also being at home. Zendesk has enabled us to provide the real-time support needed, keeping everything up to date and accurate. If we didn’t have this visibility through Zendesk, it would have been much more complex for our team to manage through a pandemic.”

“We now have a 360-degree view of both the customer and our operation.”

“With Zendesk, we were able to save about $450,000 yearly on additional headcount while exceeding the industry standard for customer satisfaction by 5%."

"We saved hiring 50 to 100 employees by optimizing and integrating Zendesk with our other systems. I think our organization would be at least double the size if we hadn't integrated deeper with Zendesk.”

“Zendesk has really let us be nimble and act quickly, which definitely is something that, through my first almost three months here, has been a huge theme—just moving forward, getting stuff done as quickly and effectively as possible.”

"At FullStory, we’re experts at delivering tools that help our customers deliver exceptional digital experiences. When it came to elevating our own support experience, we turned to Zendesk."

“With the pandemic situation, we took a support team of 55 people and sent them all home to work the day after we'd made that decision. The ability for us to send them home, so they can work on a SaaS product is vitally important, but we were also able to make changes within Zendesk really quick.”

"We looked at a number of different CRM tools and Zendesk Sell was by far the easiest to use. And that's what we need for our sales reps, because we throw a lot of new systems at them all the time. In terms of adoption, Zendesk Sell blew away the competition. We knew we could hit the ground running with it."

“When we onboarded Zendesk in April 2019, we started with article automation using the mobile SDK and web widget to automatically recommend FAQ articles. We saw a 30% reduction in tickets within 6 weeks of onboarding Zendesk.”

"By implementing Zendesk tools, our support agents solved an average 3870 tickets per month, 91.93% of them being one-touch tickets. And with an average self-service ratio of 1.23.”

“It was very easy to get Zendesk up and running. It was just like the flick of a switch.”