728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“The best opportunities are when you have the support to exceed your customer’s expectation, so that you can anticipate hurdles and give your customer a seamless and pain-free experience.”

“Fantastic support on contract renewal from the team at Zendesk back in April, 2020. Because of COVID-19, everyone was losing business and Zendesk understood where we were coming from. Zendesk has been totally flexible and helped us keep the momentum. This is where I said the partnership actually prevails and we got off of this crisis stronger.”

“It was a smart way not to build our own [help center], and also have more operations and product people do the changes, rather than having to shift change requests to engineers every time they want to change...to have that power within our product team, to go and change whenever they’d like without deploying changes, that’s a benefit.”

"I think that Zendesk is one of the best customer care tools on the market, especially when it comes to user experience, across agents and coordinators and supervisors. From a user experience point of view, it was what we were looking for.”

“Since switching to Zendesk, we’ve halved our average first response time while handling twice as many tickets.”

“It’s incredibly easy to get new team members working within the Zendesk platform. Teaching new hires how to navigate Zendesk takes no more than a couple days of training.”

"We were seeing that our other solutions integrated with one another, so we asked why the same shouldn’t apply to our support tools. To ensure the seamless flow of information from agents to customers, we turned to Zendesk.”

“Being able to capture real-time data is such an improvement from what we had before. For the first time, I’ve been able to use our performance data to set the bar for the entire team.”

“Zendesk has transformed our team’s day-to-day workflow into a cohesive strategy. As we begin to expand and onboard newer members of our team, we’re excited to see how the tool can be applied to roles beyond the traditional service agent.”

"We're extremely happy with our [Customer Success Consultant] Darya. She does a business review every six months and encourages us to make changes by following up. She shares her recommendations and then the next meeting she asks about it."

"The partnership with the Zendesk team has provided a level of support and guidance to us that goes above and beyond what you’d expect."

“We’re so much more efficient with Zendesk. We’re able to work with families over email or chat and then follow up with them on the phone. Being able to toggle between channels enables us to answer questions so much faster."

“With so many tasks flying around across the business in different formats, it was almost impossible to track progress and issue resolution. With Zendesk, we can track everything from a single platform and have much better visibility.”