728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“The best opportunities are when you have the support to exceed your customer’s expectation, so that you can anticipate hurdles and give your customer a seamless and pain-free experience.”

“While many retailers are targeting the tourists and expats in the Middle East, our biggest brands are focused on catering towards the Gulf female community and in fact, we are one of the largest private sector employers of women in Saudi Arabia. As part of this, the lifetime value of our customers, and building customer loyalty and trust, is critical to our growth and brand reputation.”

"With Zendesk’s technological capabilities and support, we’ve been able to evolve and keep up with customers’ needs.”

"We rolled out Zendesk right in the middle of COVID-19. So our full training was remote. Our full implementation was remote. But the Zendesk platform is so intuitive—the feedback from the team as a whole has been how simple it is to use."

“We’re building a platform to not only meet our customers’ requirements and enhance their experience, but also to enhance our delivery model. Zendesk is definitely a great asset and tool for doing that.”

"What Zendesk does very well is allow me to have control over every aspect of our customers' journeys. With the help of the task and appointment features, I can ensure that they have our full support from when they book their course, all the way to passing their test."

"Zendesk has been an all-round great choice for my business. I appreciate the flexibility, superior user experience and cutting edge APIs it provides. As we continue to expand, I know I can rely on this software to help maintain our excellent standards."

“Using Zendesk is a delightful journey—whether you’re an analyst, an agent, or an internal products specialist. It has made our customer service team faster, more efficient, and happier.”

“We love working with the Zendesk customer success team. They have great suggestions for how to scale our operations and help us see where we stand in terms of industry benchmarks. I know whenever I have a question, they’re there to help.”

“Zendesk’s integration capabilities, flexibility, and feature depth has allowed me to be creative with how we’re using it and lets us scale in really interesting and powerful ways. We use it for tickets. We use it for internal insights. We use it for the support community and for help articles.”

"Impossible Foods is full of people who came from tech and, when they arrived, were asking ‘Where is the data?’ So Zendesk became such a treasure. we collect tens of thousands of pieces of feedback every year for our product team, which is massively helpful to them and also gives our consumers a voice at the table.”

“If you have someone on your team who has the bandwidth to really dive in and think about features and optimizations, a platform like Zendesk ends up being much more helpful than a younger company where there’s just less features.”

“Zendesk simply was the best fit for us. It is a huge ecosystem with lots of integrations, reporting tools, and, most importantly, knowledge-centered support channels. And while it has all that, it is still easy to use and configure.”