728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Zendesk has helped us to bring support for two of our most important products into a single system, which creates a consistent customer experience.”

"COVID-19 accelerated something that was already happening: forced people to upgrade their customer experiences in the online space."

“Without Zendesk and new channels like chat, I would have had to hire 12 more agents to handle our current volume of contacts. And even then we’d still struggle to do better than a 24-hour average response time if we were doing things the old way.”

“Zendesk has been instrumental in allowing us to focus on the customer experience. Moving away from just being a service desk to looking at the customer experience collectively across the business has been a critical change for us to better leverage our relationships with customers.”

"We don’t time a phone call. We absolutely don’t believe in that. Customers make us part of their creative process. Quilts are an emotional attachment for people—being a part of that is very humbling to our agents. We’ve had people come to town just to meet the rep who helped them."

“Zendesk enabled us to organize processes across the organization and make them as transparent as possible. Not only did we streamline the help desk workflow, but we also connected its processes to other departments of the airline. That helped us create a single support environment and bring the entire process under management control.”

“If we were still using the tools that our company had before implementing Zendesk, even 100 staff members would not be enough to handle the current workload.”

“I’ve been a lot happier watching the call queue and chat queues with Zendesk. It’s just made managing so much better.”

“With Zendesk, the support team is now recognized across the company as a place with official insights about our customers and the larger business.”

“Zendesk is great for small and growing businesses because you can pay as you grow into their services. It’s always a good value for money and very easy to use. The app store is constantly growing as well, so every few months I can spend a few hours browsing the new additions and finding new ways to make life better for our support agents and customers.”

“As a SaaS company, one of our most important measures is whether our customers are using the service, and the support team is on the front lines of that effort. Zendesk creates an ecosystem where support is talking to sales, who is talking to product, who is talking to UX. We’re all here working together to help our customers succeed.”

“Zendesk is a powerful tool that helps Feed. treat our customers like royalty. It lets us directly connect with our customers and use their feedback to deliver better service, support, and products.”

"Zendesk transformed us from endless phone calls to instant, trackable solutions—no more guesswork, just efficiency."